Missing, delayed or damaged baggage

Need assistance with missing, delayed or damaged bags? We do our best to ensure that your checked bag travels on the same flight with you. If your bag did not arrive on your flight or your bag was damaged, notify a baggage service agent before you leave the airport.

Contact baggage customer service

Baggage delayed less than 5 days

Call us

Daily, 24 hours

Baggage delayed longer than 5 days

Additional information

Send us an email

If you would like to share feedback on your experience with delayed or damage baggage, please contact Customer Relations.