Baggage / Lost and found

Delayed or damaged baggage

Need assistance with delayed or damaged bags? We do our best to ensure that your checked bag travels on the same flight with you. If your bag did not arrive on your flight or your bag was damaged, notify a baggage service agent before you leave the airport.

How to contact baggage customer service

Baggage delayed less than 5 days

Call us

Daily, 24 hours

Check status online

Baggage delayed longer than 5 days

Additional information

Send us an email

If you would like to share feedback on your experience with delayed or damage baggage, please contact Customer Relations.

Lost and found

Each airport has its own method for processing lost and found requests. If you left an item on a flight or at an airport, please contact the lost and found office of the airport from or to which you were traveling.