Baggage / Lost and found
Delayed or damaged baggage
Need assistance with delayed or damaged bags? We do our best to ensure that your checked bag travels on the same flight with you. If your bag did not arrive on your flight or your bag was damaged, notify a baggage service agent before you leave the airport.
How to contact baggage customer service
Baggage delayed less than 5 days
Daily, 24 hours
Check status online
Baggage delayed longer than 5 days
Send us an email
If you would like to share feedback on your experience with delayed or damage baggage, please contact Customer Relations.
Lost and found
Each airport has its own method for processing lost and found requests. If you left an item on a flight or at an airport, please contact the lost and found office of the airport from or to which you were traveling.