Special needs and disability assistance
Traveling with special needs? We're dedicated to providing a positive travel experience for all customers. In most cases, you are not required to contact us in advance to obtain certain services if you have a disability; however, we do encourage our passengers with special needs to notify us in advance so we can prepare to provide the requested service or accommodation.
How to contact disability assistance
Current or future travel
Submit your request online
800-543-1586 (TDD reservations services)
Need more information?
If you're a customer with a disability and have experienced a problem on a past trip, please call us at 817-967-3000. We'll return your call by the end of the next business day.