American Airlines Incentive Travel Products
Have questions or need assistance with American Airlines gift cards or Incentive Flight Certificates?*
How to contact Incentive Travel
Send us an email
Customer service, booking and ticketing
6 a.m. - Midnight (CT)
*As of August 1, 2014, American Airlines no longer sells Incentive Flight Certificates (IFCs). All unexpired certificates purchased will be honored. You will be able to redeem your certificate for travel according to the expiration date listed on the certificate.