Refunds and Lowest Fare Guarantee


Need to request a refund for a flight or lose your paper ticket? Need to check your refund status?

Send us an email or check your refund status online

Call us

Hotel, car and activity bookings

Within the U.S. and Canada
800-960-7163 (toll free)

Other locations
918-669-8911 (charges may apply)

24 hours

American Airlines Cargo

1-817-967-2406 (Fax)

Send us a letter

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Cargo Claims Administration
P.O. Box 619616
MD 4406
DFW Airport, TX 75261-9616

Lowest Fare Guarantee

On, you'll always get our lowest airfare – guaranteed. If you find a lower fare on another website, you can apply for a refund for the difference in fare.