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If you bought your ticket through American Airlines, you can request a refund for:
If you bought your ticket from a travel agent or on another website, contact them for refund help.
If you have an award ticket, contact Reservations to reinstate your miles.
For inflight purchases, send us an email with the passenger’s name, flight number, date of purchase and the last 4 digits of the card used.
For continental U.S. and southern Canada
For international and Hawaii flights
If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.
800-321-2121 (U.S. and Canada)
918-669-8977 (Outside the U.S. and Canada)
7 a.m. – 10:30 p.m. (CT)
For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Make sure to include: