Receipts and refunds


Refunds (request or status check)

Refunds for American Airlines tickets, seats, fees & more

What's eligible for a refund? This content can be expanded

If you bought your ticket through American Airlines, you can request a refund for:

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Refunds for AAdvantage® award tickets

If you have an award ticket, contact Reservations to reinstate your miles.

Refunds for food, drink or entertainment during your flight

For inflight purchases, send us an email with the passenger’s name, flight number, date of purchase and the last 4 digits of the card used.

Refunds for inflight Wi-Fi

For continental U.S. and southern Canada

For international and Hawaii flights


American Airlines Vacations

If you need to cancel your vacation package, contact American Airlines Vacations prior to travel.

800-321-2121 (U.S. and Canada)
918-669-8977 (Outside the U.S. and Canada)
7 a.m. – 10:30 p.m. (CT)


Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.


Send us an email or faxThis content can be expanded

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Fax:

800-892-3447 (U.S.)
480-693-2759 (International)

Make sure to include: