Refunds and Lowest Price Guarantee


Need to request a refund for a flight or lose your paper ticket? Need to check your refund status?

Request a refund or check your refund status online

Call us

American Airlines Cargo

1-817-967-2406 (Fax)

Send us a letter

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Cargo Claims Administration
P.O. Box 619616
MD 4406
DFW Airport, TX 75261-9616

Lowest Price Guarantee

On, you'll always get our lowest airfare – guaranteed. If you find a lower fare on another website, you can apply for a refund for the difference in fare.