At American Airlines, accessibility, diversity and inclusion are important values that affect everything we do. Whether you use a screen reader, voice recognition software or another kind of assistive technology, we want aa.com to be your one-stop-shop for all your travel. From booking to check in and everything in between, we’re making it easy to navigate our site and find exactly what you need.
We’ll never stop working to deliver on our promise of making American the best and most inclusive airline in the world.
We set our web accessibility standards high and work tirelessly to achieve them. Our team is dedicated to ensure our site meets all laws and guidelines and creates a useable experience for all customers. We are continuously educating ourselves and learning through training sessions with advocacy groups, industry partners and more.
Here are some of the things we’re doing to make our site easy to use for everyone:
We're working to edit every page on aa.com to include appropriate headings, lists, paragraphs and other formatting for better usability with assistive technology.
We’re adding alternative text, captions and transcripts to images and videos so users who can't see or hear have a text equivalent to interact with.
We’re developing new pages with keyboard accessibility in mind so that users can easily tab through a page to find the content they need.
We've created templates for our site to ensure consistency. Once you’re familiar with how our pages and menus work, you can expect similar functionality across the site, each time you visit.