Your rights

If your flight is delayed, canceled, or you're denied boarding, you may be entitled to compensation or assistance under Israeli law. This notice outlines your rights as established by the Israeli Aviation Services Law (Compensation and Assistance for Flight Cancellation and Change of Conditions), 5772-2012 (the Law), for flights to or from Israel.

To be eligible for benefits under the Law, you must:

• Have a flight scheduled to depart from or arrive in Israel (including connecting flights outside of Israel).
• Hold a valid ticket.
• Have arrived at the check in counter on time (as defined by the Law) for your flight (except in case of flight cancellation).

You will not be eligible for benefits if:

• We transferred you to a different flight and you arrived at your final destination at the same time as you were originally scheduled.
• You received a flight ticket without payment or at a special rate not available to the public, unless the ticket was issued through a loyalty program as defined by the Law.

Right to Care

The Right to Care must be provided (including by refunds for reasonable expenses with receipts) in the situations stated in this notice, as established by the Law:

1. Food services: food and drinks, reasonably proportionate to the waiting time.
2. Communication services: two phone calls, telex or fax messages or email messages.
3. Hotel accommodations when it’s necessary under the Law.
4. Transportation service from the airport to the hotel and back.

Flight delays

If your flight is delayed by at least two hours but less than five hours from the scheduled departure time shown on your ticket, you will be entitled to food services and communication services.

For delays that are more than five hours but less than eight hours, you will be entitled to food services and communication services, and you may choose either reimbursement of the ticket price, or an alternate flight (as defined by the Law). If you choose to take alternative flight departing the following day, you will also be entitled to hotel accommodation and transportation services. However, if the delay is due to a strike or protected shutdown, you will only be entitled to food services and communication services.

Flight cancellations

If your flight is canceled or delayed by more than eight hours, you will be entitled to:

• Right to Care: As listed in this notice.
• Choose between reimbursement of the ticket price, or an alternative flight (as defined by the Law).
• Request monetary compensation in writing, subject to the amounts and exceptions detailed in the Law.

American Airlines will be exempt from monetary compensation, among other reasons, if:

• Despite our best efforts, the cancellation was unavoidable due to circumstances beyond our control (Force Majeure).
• The flight was canceled to observe Shabbat or a holyday.
• The cancellation was due to a strike or protected shutdown.
• You were informed of the flight cancellation in advance, in accordance with the specified timeframes and conditions stipulated by the Law (this may result in a partial exemption).

Flight rescheduled to an earlier time

If your flight departure has been moved up by five to eight hours and you were notified of this change less than 14 days before the original departure date, you can choose either an alternative flight or a refund of the ticket price.

If your flight has been moved up by more than eight hours, and you were notified of the schedule change less than 14 days before departure, in addition to choice of refund or alternative flight, you may also request monetary compensation in writing, subject to the amounts and exceptions detailed in the Law.

Upgrading and downgrading

If you are upgraded to a higher cabin class than the one you booked, you won't have to pay extra. If you are downgraded to a lower cabin class, you will receive monetary compensation as stated by law.

Denied boarding

Before we deny boarding to a customer with a confirmed reservation, we will first ask for volunteers to give up their seats in exchange for agreed-upon benefits before we involuntarily deny boarding to other customers.

If there aren’t enough volunteers, we will involuntarily deny boarding to customers. Involuntarily denied customers are entitled to:

• Reimbursement of the ticket price, or re-routing, at your choice.
• Right to Care as specified in this notice.
• Request monetary compensation stipulated by the Law.

Contact American Airlines Customer Relations

To request a refund, monetary compensation as defined by law, ticket reimbursement, or to exercise any other rights you have under the Law, contact: aa.com/customerrelations.

This notice is a summary of the Law and does not include its full provisions. In the event of a conflict between this notice and the Law, the provisions of the Law will prevail.