Program Consolidation Frequently Asked Questions
Q. What happens to my American Airlines UATP card after program consolidation?
A. There will be no changes to your existing American Airlines issued UATP card. Future enhancements will be communicated as the combined program rolls out.
Q. I am a member of the US Airways UATP program. Do I need to apply for an AA UATP card?
A. Not at this time. You can continue using your approved US Airways UATP card for travel on American, US Airways and other airlines until the programs are merged. Additional information will be forthcoming as the program merger draws closer.
Q. I am a member of the US Airways UATP program. Will I be issued a new plastic walking card?
A. No, not until program consolidation.
Q. I am a member of the US Airways UATP program. Will my ghost card number change?
A. No, there will be no change to your account or affiliated ghost card until program consolidation.
Q. Will the invoicing, billing or settlement process change?
A. No changes to your invoicing, billing and settlement are planned until program consolidation.
Q. Will I submit payments to American Airlines and/or US Airways in the same way?
A. There is no change in the way you submit your payments at this time.
Q. Can I still access my information and reports through the American Airlines Invoice Manager website?
A. Yes, you will still have access to your account and travel data through the American Airlines Invoice Manager website.
Q. Where can I find the most current information and future program changes on the American Airlines UATP program as integration progresses?
A. Updates on the program will be posted on the American Airlines UATP website under the FAQ section. We will also utilize other communication channels to push out updates and changes, i.e. Email, etc
Q. Will the ancillary charges I see through the American Airlines Invoice Manager website still be tracked post-merger, i.e., baggage fees, La Quinta Hotels, Choice Seats, etc.?
A. Yes, the format of the American Airlines Invoice Manager website will not change.
Q. If I have UATP accounts with both American Airlines and US Airways, will I be able to view the combined data?
A. No, it will not be possible to view the combined data at this time.
Q. If I have both carriers' UATP cards which card should I use?
A. You can continue to use the cards in the same manner as you do today until program consolidation.
Q. When will the two carriers' UATP programs be merged as one?
A. The UATP program integration is underway, but no firm date has been set yet for full consolidation.