Travel updates

Image of customer wearing face covering waiting for plane

Caring for you is our priority

The safety and well-being of our customers and team members remains our highest priority. We’re working around the clock to care for you on your travel journey, and we know you’re concerned about your trip.

Travel flexibility and peace of mind

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For travel this summer

We’re extending our offer to waive change fees on existing and new tickets booked by June 30 for summer travel through September 30, 2020. This offer includes AAdvantage® award tickets.

Keep in mind:

  • You may owe any difference in ticket price when you rebook your trip.
  • You’re allowed to change your origin and destination cities as part of this offer.
  • If you rebook, travel must be completed by December 31, 2021.

Plus, if you have a ticket that is expiring between March 1 and September 30, 2020, the value of your unused ticket can be used for travel through December 31, 2021.

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For new travel booked by June 30

For new tickets booked between now and June 30, we’re expanding our offer to waive change fees for future travel. This offer includes AAdvantage® award tickets but excludes Basic Economy tickets.

Keep in mind:

  • You may owe any difference in ticket price when you rebook your trip.
  • You’re allowed to change your origin and destination cities as part of this offer.

Your trip

Changing your trip

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You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy tickets bought on or before May 31, 2020.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded

Travel requirements

Face coverings

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A face covering is required while flying on American, except for very young children or anyone with a condition that prevents them from wearing one. You also may be required by local law to wear a face covering in the airport where your trip begins, where it ends or where you connect.

  • Please bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
  • Be sure your face covering is on before you board the plane and wear it during your flight.
  • Your face covering may be removed to eat or drink, but please put it back on when you’re done.

Keep in mind, a face covering can be a mask or any secured cloth like a scarf or bandana that covers your nose and mouth. Visit the Centers for Disease Control and Prevention (CDC) website for more information.

CDC recommendations for face coverings Opens another site in a new window that may not meet accessibility guidelines.

Travel restrictions

If you're flying within the U.S.

State and local governments in the U.S. have implemented a range of travel requirements related to COVID-19. If you’re traveling from certain areas within the U.S., you may be required to self-quarantine for 14 days from the time you arrive, or the duration of your trip (whichever is shorter).

Keep in mind that travel requirements are updated often, so we recommend checking city and state websites before your trip for the latest information.

If you're flying to the U.S. This content can be expanded
If you’re flying internationally from the U.S. This content can be expanded
If you're flying to or from Canada This content can be expanded

Your travel experience

If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.

At the airport

Curbside check-in / ticket counters

Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.

Check flight status

Checked pet service

Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.

Service and emotional support animals

Clubs and lounges

We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.

Changes at clubs and lounges

On our planes

Food and drinks

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

Flights under 900 miles This content can be expanded
Flights between 900 and 2,199 miles / 4.5 hours This content can be expanded
Flights over 2,200 miles* / 4.5 hours This content can be expanded
Image of seats on board

Seat assignments

We’re continuing to limit the number of customers on our flights.

When time and flights permit, gate agents may reassign seats to create more space between customers or to accommodate families who need to be seated together.

Once boarding is complete you can move to another seat within your ticketed cabin.*

*Not guaranteed, subject to availability and aircraft weight and balance restrictions.

Commitment to clean

Comittment to clean

More thorough cleaning, more often

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.

Here's what we're doing to make your journey with us safe

Updated at 12:30 p.m. (Central Time) on June 3, 2020