Travel updates

Image of customer wearing face covering waiting for plane

Our Clean Commitment

Our Clean Commitment

More thorough cleaning, more often

On every journey you take on American, your safety and well-being, and that of our team members, is our top priority.

Here's what we're doing to make your journey with us safe

Travel flexibility and peace of mind

No more change fees

We’re eliminating all change fees for First, Business, Premium Economy and Main Cabin tickets for all domestic and short-haul international flying for tickets issued on or after August 31, 2020.

Change fees are eliminated

If you're flying between these destinations:
  • Any of the 50 U.S. states
  • Canada
  • Mexico
  • Caribbean
  • Puerto Rico
  • U.S. Virgin Islands
And if you’re flying in any of these cabins:
  • Main Cabin (except Basic Economy fares)
  • Premium Economy
  • Business
  • First

If your travel plans change, you can keep the full value of your original ticket but will need to pay the fare difference if your new flight is more expensive. If your new flight is less expensive, you’ll get the fare difference in the form of travel credit to use on a future trip.

Example: If you paid $500 for your flight and change to a new flight that costs $300, you’ll receive $200 in travel credit for a future trip.

The new change fee policy applies to AAdvantage® award tickets as well.

Flexibility for existing tickets This content can be expanded
For new travel booked by December 31, 2020 This content can be expanded

Your trip

Changing your trip

Icon change trip

You're allowed to make a change to your trip once, and the change fee will be waived. You can cancel your trip online and call later when you’re ready to rebook, including Basic Economy fares.

Keep in mind, you may owe any difference in ticket price when you rebook your trip.

Visit the travel alerts page for information about rebooking as waivers are based on destination and dates of purchase.

Travel alerts

How to change or cancel your trip This content can be expanded
Rebooking your trip This content can be expanded
If your flight is canceled This content can be expanded

Travel requirements

When you check-in you'll be asked to confirm you've been free of COVID-19 symptoms for the past 14 days. Staying home is the best way to protect yourself and others from getting sick.

Icon face covering

Face coverings

A face covering is required while flying on American, except for children under 2 years old. If you decline to wear one, you may be denied boarding and future travel on American.

Keep in mind:

  • You should bring your own face covering to use while traveling. While limited quantities of face coverings may be available at the gate, they will not be available for every customer on every flight.
  • You’re required to wear a face covering from the time you enter the airport where your trip begins until you leave the airport where your trip ends.
  • A face covering can be a mask or any secured cloth that covers your nose and mouth and fits snugly under the chin.
  • A face shield can be worn with a face covering, but not in place of one.
  • Face coverings with exhaust valves or vents, or made with mesh or lace type fabric, are not allowed.
  • You can briefly take your face covering off to eat or drink, but you must put it back on when you’re done.

A recent Harvard University study estimates the use of face coverings on board may reduce infection risks from respiratory particles to less than 1%.

Harvard Aviation Public Health Initiative Opens another site in a new window that may not meet accessibility guidelines.

Visit the Centers for Disease Control and Prevention (CDC) website for more information.

CDC recommendations for face coverings Opens another site in a new window that may not meet accessibility guidelines.

These cannot fly

For the safety of everyone on board, some types of recreational / personal protection equipment are not allowed for use on our planes or in flight:

  • Face or full-body pods / tents
  • Portable electronic air fresheners / purifiers
  • Ozone generators

Travel restrictions

Several U.S. states and countries around the world are restricting entry or requiring a range of travel restrictions due to COVID-19. You may not be allowed to travel to certain destinations or may be required to self-quarantine when you arrive.

Keep in mind that travel requirements are updated often, so we recommend checking the latest entry requirements before your trip.

Travel and health restrictions by destination Opens another site in a new window that may not meet accessibility guidelines.

Your travel experience

If you’re traveling at this time, we’re here for you and are making temporary changes to the travel experience to prioritize your safety.

At the airport

Curbside check-in / ticket counters

Curbside check-in may not be available. Be sure to check your flight status before you go to the airport, as ticket counter hours may change daily without notice.

Check flight status

Checked pet service

Due to the increased flight changes, we’ve stopped checking pets for now. Carry-on pets, service and emotional support animals are still allowed to fly in the cabin if they meet the requirements.

Service and emotional support animals

Clubs and lounges

We’ve temporarily closed and consolidated premium clubs and lounges. Operating hours for clubs that remain open may change based on flight schedules.

Changes at clubs and lounges

On our planes

Food and drinks

We’re limiting food and drink service in the Main Cabin based on flight length and destination. You’re welcome to bring snacks and soft drinks on board to enjoy during your flight.

Flights under 900 miles This content can be expanded
Flights between 900 and 2,199 miles / up to 4.5 hours This content can be expanded
Flights over 2,200 miles* / over 4.5 hours This content can be expanded

Updated at 2 p.m. (Central Time) on October 8, 2020

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