Delayed baggage

If you can’t find your bags, see an agent before leaving the airport. We’ll give you a 13-character code to use for tracking purposes.

How long have your bags been delayed?

0 – 4 days

5+ days

On the form page, select ‘Bags’ then ‘Status of delayed bags’ from the pull-down menu so we can help find your bags quickly.


We will reimburse you for items you need immediately. Within 45 days of your delay, please mail us:

Send verification items to:

American Airlines Central Baggage
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034

Fax: 480-693-2305 or

When will I get my bags back?

Someone will contact you when your bag is found. If your bag isn’t located within 5 days, you’ll need to fill out a property questionnaire.

Damaged baggage

If you notice damage to your bags, see an agent before leaving the airport or contact us within 24 hours for domestic flights and 7 days for international flights.*

*Reports made outside the recommended time periods may affect reimbursements.

Damage from (TSA) inspections

If your bag is inspected by Transportation Security Administration (TSA), they’ll place a written notification inside or a seal on the outside. If you think the damage was caused by an inspection, please contact TSA at 866-289-9673.

To reduce the risk of damage, avoid:

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