Delayed or damaged baggage
My bag has been delayed
What do I need do?
We do our best to make sure that your checked bag arrives safely with you at your end destination. If you’re traveling with American Airlines or American Eagle and cannot find your bag, here’s what you do:
When will I get my bags back?
If your bag isn’t found at the airport, we aim to return it to you within 24 hours. This can be longer for international flights due to Customs and Immigration procedures.
If your bag isn’t found within 5 days, here’s what will happen:
Note: If your questionnaire is incomplete or returned late, it makes it harder for us to find your property.
When Central Baggage Service finds your bag, someone will contact you to arrange its return. If your bag hasn’t been found, your file will be forwarded to the Central Baggage Service Claims department, where we’ll make a final resolution in line with:
This decision will be sent to you by regular U.S. mail and in the meantime, you can contact us for status updates.
Will my expenses be covered?
If your bag is delayed, we can authorize reasonable expenses for items needed immediately. To be reimbursed, within 45 days of authorization, simply send us:
American Airlines, Interim Expense Reimbursement
P.O. Box 619613 MD 1322/HDQ
DFW Airport, TX 75261-9613
My bag has been damaged
What do I need to do?
If your bag is damaged, the quicker you tell us, the quicker we can help you. All our airports are equipped to handle the initial report, evaluation and settlement of damage claims, so please try to let us know in person before leaving the airport.
If this is not possible, then:
If you do not report the damage to your bag within these time limits, we will be released from any liability.
Damage from Transportation Security Administration (TSA) Inspections
If your bag is inspected by the TSA, they’ll place a written notification inside your bag or a seal on the outside. As we are not liable for damages caused by TSA inspections, if you think the damage to your bag was caused by an inspection, please contact the TSA at 1-866-289-9673.
How can you reduce the risk of damage to your bag?
We’ve put together some handy tips and things that you can do to help avoid damage to your bags: