Airport and
Boarding Assistance

Flying on US Airways?

If one or more of your flights is on US Airways, policies may vary depending on which airline operates your flight.

Visit the following US Airways pages for more information: Vision needs | Hearing needs

Which airline is operating my flight?


If you have a hearing disability
Airports are noisy places. Large, open spaces and crowds make it difficult for people to hear and communicate. For that reason, airports feature signage designed to help with navigation. Visual information concerning flight status appears on updated Departure and Arrival screens throughout airports and information screens behind all gate counters. Please advise an agent working your flight that you have a hearing disability so that they may alert you to important flight information.

View a list of TDD service locations at select airports.

If you have a vision disability
Please request assistance if you have a vision disability. An American Airlines or American Eagle representative will assist you to the ticket counter or help you to your gate. If you would like a courtesy wheelchair upon arrival, this may be arranged in advance when you make your reservation or at the airport. If you seek arm assistance or directions only, please indicate this when making your reservation, or to an airport representative.

If you have a mobility disability

Airport Electric Carts
Some airports have electric carts to assist customers in covering distances quickly. These vehicles operate continuously, are available for all customers, and may not be prereserved.

Airport Wheelchair Assistance
Airport wheelchair service is available to transport you to your departure gate and during your connection, if applicable. Although you can arrange to claim your own wheelchair at the connecting city, we recommend that it be checked through to your final destination. The additional time required to claim and recheck your chair at the connecting city may compromise your ability to make your connection. Please let us know if you will need this assistance when making your reservation.

It is also a good idea to remind the airport agent that you will need a wheelchair or other mobility assistance at your destination or connecting city. Although not required, advance notice and confirmation of arrangements helps us to provide you with timely service.

Upon request, pre-boarding assistance will be provided to you, allowing you the opportunity to be seated prior to general boarding. Please advise the agent if you desire pre-boarding due to your disability.

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