Travel Tips: Health, Well-Being And Special Assistance


Please also see these other travel tips pages:

AA Employee Assisting Customer American and American Eagle want every customer to enjoy flying as much as we do, and hope the following information will help you plan your trip. More information can be found within our Accessibility and Assistance for Customers with Disabilities and Personal Health pages.

Customers Needing Oxygen
Customers are permitted to bring FAA-approved portable oxygen concentrator (POC) units onboard the aircraft for inflight medical usage. Advanced notice is required. For more details, please visit our Special Assistance - Planning Ahead page.

Wheelchair Assistance
Wheelchair Sign Passengers who need mobility assistance may request one of the following services during the reservations process on AA.com:
  • Passenger can walk but requires wheelchair for distance to/from gate (see agent for wheelchair)
  • Passenger can walk but needs assistance up/down stairs. A Special Assistance Coordinator will contact the passenger to make arrangements.
  • Passenger cannot walk and needs assistance to seat on plane. A Special Assistance Coordinator will contact the passenger to make arrangements.

Nut Allergies
American recognizes that some passengers are allergic to peanuts and other tree nuts. Although we do not serve peanuts, we do serve other nut products (such as warmed nuts) and there may be trace elements of unspecified nut ingredients,including peanut oils, in meals and snacks. We do not have in place procedures that allow our flight crews not to serve these foods upon request of a customer.  We do not provide nut “buffer zones”.  Our planes are cleaned regularly, but these cleanings are not designed to ensure the removal of nut allergens, nor are our air filtration systems designed to remove nut allergens. Additionally, other customers may bring peanuts or other tree nuts on board. Therefore, we cannot guarantee customers will not be exposed to peanuts or other tree nuts during flight, and we strongly encourage customers to take all necessary medical precautions to prepare for the possibility of exposure.

Deep Vein Thrombosis (DVT)
DVT is a serious condition involving blood clots in the legs. American encourages all passengers to consult with their doctors about DVT and other personal health issues prior to travel. To try to reduce the risk of DVT, many passengers may be advised by their doctors to take the following measures in flight:
  • Wear compression stockings
  • Wear loose-fitting clothing
  • Avoid crossing the legs at the ankles or knees
  • Drink adequate non-diuretic fluids (water, juice and milk)
  • Regularly change leg position, and periodically move and stretch legs and feet while seated (e.g., by rotating the ankles and flexing and stretching the calf and thigh muscles)
  • When a visit to the lavatory is necessary, stretch the legs while walking to the lavatory and back to your seat
Learn more about DVT on our Personal Health page.

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