Five Star Service

Five Star Service airport assistance

Five Star Service is a premium and personal airport experience available for your departure, connection or arrival in select markets when traveling in First or Business Class.*



Outside the U.S.

Service options

Departure assistance

Customized help with your departure check-in and security.


Connection assistance

You'll be greeted upon arrival and escorted to your next flight. If you have time, we’ll accompany you to the Admirals Club lounge (where available).


Arrival assistance

Upon arrival, we’ll meet you at the gate and escort you through Customs and Immigration and/or baggage claim.


*Five Star Service does not include continuous care, medical assistance, dispensing medication, assistance with meals or aid within a restroom. Contact Reservations at 800-433-7300 for help with these needs.

**Admirals Club lounge access not available on international arrivals.

Prices and reservations


Each service option is priced separately.

Within the U.S.

$250 per adult, per option

Outside the U.S.

$300 per adult, per option*

*Taxes may apply

Additional travelers

$75 each additional adult
$50 each child (17 years and under)


Reservations for Five Star Service must be made at least 24 hours in advance for U.S. locations and 48 hours for international, and representatives are available 24/7.

Make a reservation

877-578-2702 (877-5STAR-02)

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