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AAdvantage

   Enroll In AAdvantage Program
   Managing Your AAdvantage Account
   Earning Miles
   Mileage Multiplier
   Missing Mileage Credit
   AAdvantage promotions, registration and bonus offers
   Redeem miles for flights
   500-mile upgrades
   Systemwide upgrades

Customer Service

AAdvantage FAQs

1. Enroll In AAdvantage Program

Q:  How do I get my AAdvantage card?
A:  You can print your card at aa.com/myaccount or download the American Airlines app and see your card there.

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2. Managing Your AAdvantage Account

Q:  I have questions about my account. Where should I go?
A:  You can see your account summary on aa.com/myaccount. If you still have questions, contact American.
Q:  How often is my mileage information updated?
A:  For travel on American Airlines your AAdvantage mileage information is updated within 2-3 days from the date of travel. Mileage postings for other AAdvantage participants are updated every 30 days. Occasionally miles will take longer to post.
Q:  How can I keep my miles from expiring?
A:  Just earn or redeem miles on American Airlines or with an AAdvantage partner at least once every 18 months. We will automatically extend your mileage expiration date 18 months from the date of your most recent activity. Your account summary shows the number of miles you have and the earliest date they could expire.
Q:  When are miles credited to my account?
A:  Travel on American Airlines is credited to your AAdvantage account within 1 - 3 days from the date you travel. Allow 15 days for credit from other AAdvantage partners.

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3. Earning Miles

Q:  How do I receive mileage credit?
A:  Remember to include your AAdvantage number when you book or shop with AAdvantage partners. You should keep your receipts and boarding passes until you see the credit on aa.com/myaccount. If credit does not appear, you can request missing flight miles. For non-airline missing miles, visit our missing mileage credit page for a list of partner contacts.
Q:  Can I earn miles for someone else's activity or earn credit in more than one loyalty program?
A:  Only the person who flies, stays or rents earns miles. For example, even if you paid for your son's ticket, your son would earn the miles. And you can only earn credit in one loyalty program at a time.

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4. Mileage Multiplier

Q:  If I didn't buy Mileage Multiplier miles when I checked in, can I still multiply my miles?
A:  Yes. Before your flight departs, go to aa.com and view your reservation or go to an airport kiosk and choose 'reprint boarding pass' or "check baggage." You'll see the Mileage Multiplier option. You can also contact Reservations to request Mileage Multiplier after you've landed.
Q:  Why wasn't I offered Mileage Multiplier for my trip? Can I still multiply my miles after I've flown?
A:  Mileage Multiplier may not be available in certain locations or for technical reasons, but you can contact Reservations to request Mileage Multiplier after you've landed.
Q:  What happens if I buy Mileage Multiplier but my flight is cancelled or re-routed?
A:  You'll still receive the bonus miles you paid for if your flight is cancelled or re-routed.
Q:  Are there other ways to buy bonus miles?
A:  Yes. You can buy, share or gift miles at aa.com/buymiles.

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5. Missing Mileage Credit

Q:  Once I request mileage credit, how long will it take to show in my account?
A:  Please allow up to 10 days for travel on American Airlines and up to 30 days for travel on partner airlines.

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6. AAdvantage promotions, registration and bonus offers

Q:  My AAdvantage promotion code won't work. What now?
A:  If you're eligible and unable to register for a promotion, please contact AAdvantage Customer Service and have the promotional code handy.
Q:  Do I have to register to get credit for this promotion?
A:  Many AAdvantage promotions require you to register. Please read the promotion page for more information.
Q:  What if I registered for a promotion but didn't get credit?
A:  Please make sure you've met all of the requirements to qualify and allowed enough time for the promotional bonus to be credited. If the posting timeframe has passed, contact AAdvantage Customer Service.

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7. Redeem miles for flights

Q:  What is the difference between a Business/First award and a First award?
A:  For flights with two classes of service, Business/First and Economy awards apply. For flights with three classes of service First, Business/First and Economy awards apply.
Q:  Are AAnytime Awards offered on partner airlines?
A:  AAnytime awards are offered for travel on American Airlines, American Eagle, US Airways, US Airways Express and US Airways Shuttle.
Q:  How do I book an AAdvantage award for one person and a fare sale for another person in the same itinerary or record?
A:  You'll need to book two separate reservations. To ensure you can confirm both itineraries, it's a good idea to put the award reservation on hold, and then book the fare sale reservation. Then don't forget to go back and pay for the award reservation that's on hold!
Q:  How do I make an award reservation for more than one passenger using more than one AAdvantage account?
A:  You’ll need to book a separate reservation for each AAdvantage account. To ensure you can confirm award travel for both passengers, it's a good idea to put the first reservation on hold, and then book the second reservation. Then don't forget to go back and pay for the first reservation that's on hold!
Q:  My child will be traveling alone; can I book his or her AAdvantage award reservation online?
A:  No. To book an award reservation for a child under age 15 traveling alone, please contact Award Reservations.
Q:  How long will you hold my AAdvantage award reservation?
A:  The time we'll hold an award reservation depends on how many days before departure you book:
  • Hold for 5 days when you book 15 - 330 days before departure
  • Hold for 1 day when you book 1 - 14 days before departure
  • Hold up to 2 hours before departure when you book within 24 hours of departure

  • Keep in mind, certain special awards and awards that include certain airline partners may have shorter hold times. Also, award processing charges may apply for tickets issued less than 21 days before you begin travel.
    Q:  I thought I could hold a reservation for five days; why is the system indicating I have to ticket my reservation earlier?
    A:  Certain awards, such as special awards, may require ticketing by a specific date. If that date is earlier than the five-day time limit, you are subject to the earlier date. For example, a special award may require ticketing within one day.
    Q:  How many days in advance do I need to make my award reservation?
    A:  You can book awards up to 2 hours before departure, but it's best to make your award reservation as soon as your plans are firm. There's no award processing fee if you make your reservation at least 21 days in advance or are an elite status member.
    Q:  What do I do if I'm unable to use my award ticket?
    A:  When you cancel your reservation, you can reinstate the miles to your account (a reinstatement fee may apply). Or you can have the ticket changed for travel on a different date and eligible flight, as long as the ticket is still valid (a change fee may apply). All travel on an award ticket must be completed within one year from the date it's issued.

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    8. 500-mile upgrades

    Q:  Can I buy upgrades for another person?
    A:  Yes. You can pay to upgrade another AAdvantage member. Just stop by any American Airlines ticket counter or contact Reservations.
    Q:  Once I buy upgrades, how soon will my upgrade balance be updated?
    A:  If you pay for upgrades at an airport kiosk, during check-in or with an airport agent, they are available immediately. Upgrades purchased on aa.com prior to check-in are available after 2 hours. Your online upgrade balance will be updated 24 - 48 hours after you pay.

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    9. Systemwide upgrades

    Q:  When will my systemwide upgrades be deposited, and how will I know they are available for me to use? 

    A:  Systemwide upgrades are credited to your account within 48 hours of earning them. We'll also email you whenever you earn a systemwide upgrades, like when you qualify or requalify for Executive Platinum status.


    Once the upgrades have been deposited, you can use them right away.
    Q:  How long are my systemwide upgrades valid?
    A:  Upgrades earned based on your 2014 flight activity are valid through February 29, 2016. Upgrades earned based on your 2015 flight activity are valid through February 28, 2017.

    All travel using a systemwide upgrade must be completed by the expiration date, and upgrades will expire at midnight (CT).

    Q:  What should I do if I want to use my systemwide upgrades? 

    A:  Call your elite service desk. If seats are available, your upgrade will be confirmed and the required upgrade(s) will be deducted from your available balance.
    Q:  Can I share my systemwide upgrades with someone even if I don't travel with them? 

    A:  Yes, you can travel with them or they can travel alone.


    Make sure you to call your elite service desk in advance to make the reservation and request the upgrade. If you don't call in advance, the passenger cannot be accommodated at the airport unless you are also present.

    Q:  How does waitlisting work on American Airlines flights if I'm traveling on a one-way trip that has multiple flight segments?
    A:  If a seat in the upgraded cabin is not available at the time of booking:
  • AAdvantage Reservations will add you to the waitlist for the longest flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm shorter connecting flights
  • Once your longest flight is upgraded, we'll attempt to confirm or waitlist any shorter connecting flights.
  • Depending on when your long-haul flight is confirmed, there could be some scenarios where we're unable to automatically add you to the standby list for connecting flights. If this happens, please ask the gate agent to add you to the upgrade standby list manually and your request date/time will be your check-in time.
  • Q:  Where can I find the systemwide upgrade availability?
    A:  On American:
    If you're logged in to aa.com, the Price & Schedule option in the flight search tool will show available systemwide upgrades under the flight number on American or American Eagle marketed and operated flights if you have enough systemwide upgrades available.

    On US Airways:
    Call US Airways reservations to check availability and confirm your upgrade.
    Q:  How many systemwide upgrades are available for my flight? 

    A:  For American flights, the Price & Schedule option in the flight search tool on aa.com will display “systemwide upgrade” if there are enough systemwide upgrades available on the flight for the number of upgrades you are requesting in your search.
For example, if you have two travelers selected in your flight search, the tool will display “systemwide upgrade” if there are two or more seats available. It would not display if there are not enough systemwide upgrades available to meet your search requirement, or, if you do not have enough of the upgrades in your account to meet your search requirement.

    If you want to book a systemwide upgrade on a US Airways flight, call US Airways reservations to check availability and confirm your upgrade.
    Q:  Can I use my systemwide upgrades for a trip I already booked? 

    A:  Call your elite service desk to check upgrade availability for your reservation.

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