Reservations & tickets FAQs

Make / modify

How do I make changes to my reservation?This content can be expanded

If you booked on aa.com or through American Airlines Reservations, you can change your reservation online if:

You can access your reservation from “My trips/check in” on the homepage or go to find reservations.

If you're unable to change your reservation online, contact Reservations.

If you booked with a travel agent or on another travel site, contact the agent or site directly.

How close to departure can I book a flight on aa.com?This content can be expanded

You can book up until 2 hours before departure. If the flight leaves in less than 2 hours, please go to the ticket counter at the airport.

How far in advance can I book a flight?This content can be expanded

You can book a flight on aa.com up to 331 days in advance.

How many passengers can I book in one reservation?This content can be expanded

You can book up to 6 passengers in one reservation on aa.com. For groups of 10 or more, contact Group & Meeting Travel. Special fares and discounts for group travel are available.

Will I be charged to change a reservation made by a travel agency or another website?This content can be expanded

Yes. An additional charge (per person) will be required for reservations made by travel agents or through another website that are changed by our Reservations, airport or Travel Center personnel.

Why are revenue tickets on other airlines on a request basis only?This content can be expanded

Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details.

Reservations ticketed by our reservations offices are subject to an additional charge.

Same-day flight change and standby

What is same-day flight change? This content can be expanded

Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. The alternate flight must be for your same origin and destination and your flight change can only be confirmed within 24 hours of departure of the desired flight.

You can make the change on aa.com, at the airport (at the self-service kiosk or ticket counter) or call Reservations.

What happens if a same-day flight change isn’t available? This content can be expanded

If you still want to try for a different flight, same-day standby lets you standby for an earlier American or American Eagle flight (with the same routing on your day of departure). Unlike same-day flight change, same-day standby doesn’t guarantee a seat on a flight.

What is same-day standby? This content can be expanded

Same-day standby allows you to standby for an earlier American or American Eagle flight on your day of departure. You can request to be added to the standby list on aa.com or at airport self-service kiosks.

If you’re standing by for an earlier flight on your departure day, you will retain your original flight reservation until you are confirmed on the earlier flight. Same-day standby does not guarantee a seat on a flight.

What is American's standby policy? This content can be expanded

You’ll have the option to guarantee a seat on a different flight if same-day flight change is available. If it’s not available, you may have the option to standby for an earlier flight with same-day standby.

The standby policy applies to travel within and between the U.S., Puerto Rico, U.S. Virgin Islands, the Caribbean or Canada on American and/or American Eagle.

How do I buy same-day flight change or same-day standby?This content can be expanded

You can request same-day standby on aa.com or at the airport self-service kiosks only. You can request a same-day flight change on aa.com, at the airport, or you can call Reservations.


How long can I hold a reservation? This content can be expanded

You can hold your reservation up to 24 hours for free if you're booking your trip 7 days or more before departure.

How do I hold a reservation? This content can be expanded

Look for the “hold” option on the review payment page when you book an American or codeshare flight on aa.com.

How do I retrieve and pay for a reservation that's on hold? This content can be expanded

If you held your reservation on aa.com, choose “Travel information” at the top of aa.com, then click “My trips" on the right.

Can I hold multiple reservations?This content can be expanded

No. Multiple reservations to one or more destinations or around the same date or time may not be held.

Can I add or remove a bundled option to a reservation on hold?This content can be expanded

No. Log in to aa.com to cancel the reservation and book a new reservation with the features you want.

Can I put a reservation on hold with an aa.com promotion code?This content can be expanded

No. Reservations with an aa.com promotion code are "instant purchase" only.

What is express ticket service?This content can be expanded

Express ticket service on aa.com/espanol allows Latin American and Caribbean customers to hold reservations online. Then, they can call their local American Airlines reservations office to pay for the reservations.

Extended hold (more than 24 hours)

How does extended hold work?This content can be expanded
Is an extended hold option offered on all flights?This content can be expanded

The option to extend your hold is only offered on select routes and is subject to availability. It is only offered to customers traveling on American Airlines marketed and operated flights and American Eagle® services operated by Envoy Air Inc., SkyWest Airlines, Inc., ExpressJet Airlines, Inc., or Republic Airline Inc.

Can I make changes to my itinerary during the extended hold period? This content can be expanded

No. You can’t make changes to the itinerary once it has been held using the extended hold feature.

If you’ve had a change in plans, you can cancel your existing hold and choose new flights. You would need to purchase the extended hold product again for your new itinerary (subject to availability).

Can I use different cards for my ticket and the extended hold fee?This content can be expanded

Yes. You can use two different credit cards as long as they’re issued in the same country. Using a credit card with a different country’s billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.


Which forms of payment can I use? This content can be expanded

We accept most major credit and debit cards and a variety of other payment methods. Only one card can be used when you book on aa.com (but you can use multiple gift cards).

What do you mean by “country of residence”?This content can be expanded

When booking, be sure the country of residence you choose is the same as the country in which your credit card was issued.

If your credit card is issued in the U.S., Canada, the U.K., or select countries in Latin America, the Caribbean, Europe, Asia Pacific, the Middle East and Africa, we’ll store your reservation using the fare and flight availability of that specific country (and local currency may be used).

What if I don’t live in the country where my credit card was issued? This content can be expanded

You’ll need to choose the “country of residence” based on where your card was issued because we might use local currency, applicable fares, and available space on flights from that specific country.

From the home page, click “Advanced search” and choose your country of residence.

Which countries might recalculate fares in local currency? This content can be expanded

Fares for countries not listed will be in USD.

How do I use my eVoucher?This content can be expanded

Go to aa.com, choose flights and enter the eVoucher number and PIN on the payment page. You can also contact Reservations (and we'll waive the ticketing fee).

What can I use my eVoucher for?This content can be expanded

eVouchers can only be used to pay for travel sold and originating in the United States, U.S. Virgin Islands and Puerto Rico. eVouchers cannot be used for ticket reissues, upgrades, Admirals Club, bag fees or other optional service charges.

Does my eVoucher expire? This content can be expanded
Can I get a refund on travel purchased with an eVoucher?This content can be expanded

The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the amount may be refunded in the form of a paper voucher.

Fly Now Payment Plan

When can I use PayPal as a payment option?This content can be expanded

You can use PayPal when purchasing your tickets on aa.com if you reside in the U.S., Puerto Rico or U.S. Virgin Islands, Canada and the United Kingdom. If your PayPal payment is declined for any reason, your reservation will be canceled.

PayPal is also available when you purchase your tickets on mobile.aa.com.

Can I use PayPal with other forms of payment?This content can be expanded

In the U.S., PayPal can be combined with an AA gift card or eVoucher.

How can I get a refund on a ticket bought with PayPal?This content can be expanded

You can get a refund for tickets bought with PayPal from our refunds site or by calling Reservations.

How do I use my American Airlines flight discount? This content can be expanded

Visit aa.com to book travel on flights that originate in the U.S. (including Puerto Rico and the U.S. Virgin Islands) that are operated by American or American Eagle or any oneworld® partner. You can also use your flight discount to travel on codeshares (flights with an American flight number that are operated by another airline).


Fares

Do you offer emergency or bereavement discounts?This content can be expanded

We're sorry, we don't offer emergency or bereavement fares.

What is an unrestricted fare?This content can be expanded

Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.

How do I guarantee my fare on aa.com?This content can be expanded

Reservations placed on hold on aa.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact Reservations.

When is the latest I can buy trip insurance?This content can be expanded
Will I get a confirmation email?This content can be expanded

Yes, if you provide your email address then the trip insurance provider will email it to you. If you don’t provide your email address the confirmation will be sent via regular mail. Your confirmation will contain your trip insurance details, including a Certificate of Insurance/policy.

If you’re a U.S. resident, you can also visit the Allianz Global Assistance site to get your policy. Residents outside the U.S. can contact the insurance provider directly:

What if I didn't receive a confirmation email? This content can be expanded

It’s possible the confirmation email may be in your SPAM folder, please check for an email from these applicable addresses:

U.S. residents may also visit the Allianz Global Assistance site to get your policy, and non-U.S. residents can contact the insurance provider directly.

Why isn't my trip insurance purchase displayed in my itinerary?This content can be expanded

Trip insurance products are sold by third-party insurance providers, not American, so you’ll receive a separate confirmation. All policy documentation will be sent directly to you from the insurance provider.

Can I change or cancel my insurance policy?This content can be expanded

U.S. residents can modify or cancel a policy online by visiting the Allianz Global Assistance site to Manage Your Policy. Non-U.S. residents should contact the applicable trip insurance provider as cancellation policies vary by country of residence. You may incur additional costs for changes to your policy.

Can I cancel my trip for any reason and receive a full refund?This content can be expanded

No. Trip cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include sudden covered medical emergencies, death of a family member or traveling companion, certain terrorist acts, being called for jury duty, or bad weather that completely shuts down your common carrier. Please see the Certificate of Insurance/policy for complete details. Terms, conditions, and exclusions apply.

Is my trip insurance cancelled automatically if I cancel my travel?This content can be expanded

No. Please contact the applicable trip insurance provider as soon as possible to make any changes and/or cancellations to your trip insurance.

Doesn't my credit card or other insurance provide coverage for me while traveling?This content can be expanded

In many instances, credit cards and conventional insurance such as auto, homeowners and health do not cover prepaid or added expenses associated with changes, interruptions and cancellations to your travel plans, and filing a claim could increase your premium cost. Most U.S. health insurance benefits are also reduced when traveling out of network, and may not cover the cost for overseas health care. In addition, medical transportation back home could be costly. Trip insurance can help protect your trip costs and can cover many gaps left by other plans. (Certain exclusions, conditions and limitations apply.)


Where can I see seat maps for flights?This content can be expanded

When you book a flight operated by American, you'll see the seat map after you choose your flights.

How do I change my seats?This content can be expanded

Go to “My trips/check-in” from the homepage and enter your name and record. From there, you can choose seats. If seats are unavailable, check back later or you can change seats when you check in.

Why couldn’t I choose seats when I booked my flights?This content can be expanded

If you're unable to choose seats when you book, check back closer to departure or we'll assign you a seat when you check in.

My flights are confirmed, why can’t I reserve my seats?This content can be expanded

American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to reserve a seat at the time of booking, you may get your seat when you check in for your flight.

Seats may become available closer to the day of departure; you can visit aa.com frequently to check the available seats for your flight.

What happens to my seat if there is a schedule or equipment change?This content can be expanded

American makes every effort to reseat passengers in the same seats. When this isn’t possible, we’ll attempt to seat you in a like seat. We appreciate your cooperation when special circumstances won’t allow us to reseat you in your original assigned seat.

What are Preferred seats?This content can be expanded

Preferred seats are standard legroom seats that are more favorably located throughout the Main Cabin.

Preferred seats are complimentary for:


Need more help? Contact us.