Reservations & tickets FAQs

Make / modify

  • How do I make changes to my reservation?

    If you booked on or through American Airlines Reservations, you can change your reservation online if:

    You can access your reservation from “My trips/check in” on the homepage or go to find reservations.

    If you're unable to change your reservation online, contact Reservations.

    If you booked with a travel agent or on another travel site, contact the agent or site directly.

Same-day flight change and standby

  • What is same-day flight change?

    Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. The alternate flight must be for your same origin and destination and your flight change can only be confirmed within 24 hours of departure of the desired flight.

    You can make the change on, at the airport (at the self-service kiosk or ticket counter) or call Reservations.

  • What happens if a same-day flight change isn’t available?

    If you still want to try for a different flight, same-day standby lets you standby for an earlier American or American Eagle flight (with the same routing on your day of departure). Unlike same-day flight change, same-day standby doesn’t guarantee a seat on a flight.

  • What is same-day standby?

    Same-day standby allows you to standby for an earlier American or American Eagle flight on your day of departure. You can request to be added to the standby list on or at airport self-service kiosks.

    If you’re standing by for an earlier flight on your departure day, you will retain your original flight reservation until you are confirmed on the earlier flight. Same-day standby does not guarantee a seat on a flight.

  • What is American's standby policy?

    You’ll have the option to guarantee a seat on a different flight if same-day flight change is available. If it’s not available, you may have the option to standby for an earlier flight with same-day standby.

    The standby policy applies to travel within and between the U.S., Puerto Rico, U.S. Virgin Islands, the Caribbean or Canada on American and/or American Eagle.

  • How do I hold a reservation?

    Look for the “hold” option on the review payment page when you book an American or codeshare flight on

  • How do I retrieve and pay for a reservation that's on hold?

    If you held your reservation on, choose “Travel information” at the top of, then click “My trips" on the right.

Extended hold (more than 24 hours)

  • How does extended hold work?
  • Is an extended hold option offered on all flights?

    The option to extend your hold is only offered on select routes and is subject to availability. It is only offered to customers traveling on American Airlines marketed and operated flights and American Eagle® services operated by Envoy Air Inc., SkyWest Airlines, Inc., ExpressJet Airlines, Inc., or Republic Airline Inc.

  • Can I make changes to my itinerary during the extended hold period?

    No. You can’t make changes to the itinerary once it has been held using the extended hold feature.

    If you’ve had a change in plans, you can cancel your existing hold and choose new flights. You would need to purchase the extended hold product again for your new itinerary (subject to availability).

  • Can I use different cards for my ticket and the extended hold fee?

    Yes. You can use two different credit cards as long as they’re issued in the same country. Using a credit card with a different country’s billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.

  • What do you mean by “country of residence”?

    When booking, be sure the country of residence you choose is the same as the country in which your credit card was issued.

    If your credit card is issued in the U.S., Canada, the U.K., or select countries in Latin America, the Caribbean, Europe, Asia Pacific, the Middle East and Africa, we’ll store your reservation using the fare and flight availability of that specific country (and local currency may be used).

  • What if I don’t live in the country where my credit card was issued?

    You’ll need to choose the “country of residence” based on where your card was issued because we might use local currency, applicable fares, and available space on flights from that specific country.

    From the home page, click “Advanced search” and choose your country of residence.

  • Does my eVoucher expire?

Fly Now Payment Plan

  • When can I use PayPal as a payment option?

    You can use PayPal when purchasing your tickets on if you reside in the U.S., Puerto Rico or U.S. Virgin Islands, Canada and the United Kingdom. If your PayPal payment is declined for any reason, your reservation will be canceled.

    PayPal is also available when you purchase your tickets on

  • How do I use my American Airlines flight discount?

    Visit to book travel on flights that originate in the U.S. (including Puerto Rico and the U.S. Virgin Islands) that are operated by American or American Eagle or any oneworld® partner. You can also use your flight discount to travel on codeshares (flights with an American flight number that are operated by another airline).


  • What is an unrestricted fare?

    Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.

  • When is the latest I can buy travel insurance?
  • Will I get a confirmation email?

    Yes, if you provide your email address then the travel insurance provider will email it to you. If you don’t provide your email address the confirmation will be sent via regular mail. Your confirmation will contain your travel insurance details, including a Certificate of Insurance/policy.

    If you’re a U.S. resident, you can also visit the Allianz Global Assistance site to get your policy. Residents outside the U.S. can contact the insurance provider directly:

  • Can I cancel my trip for any reason and receive a full refund?

    No. Trip cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include sudden covered medical emergencies, death of a family member or traveling companion, certain terrorist acts, being called for jury duty, or bad weather that completely shuts down your common carrier. Please see the Certificate of Insurance/policy for complete details. Terms, conditions, and exclusions apply.

  • How do I change my seats?

    Go to “My trips/check-in” from the homepage and enter your name and record. From there, you can choose seats. If seats are unavailable, check back later or you can change seats when you check in.

  • My flights are confirmed, why can’t I reserve my seats?

    American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to reserve a seat at the time of booking, you may get your seat when you check in for your flight.

    Seats may become available closer to the day of departure; you can visit frequently to check the available seats for your flight.

  • What are Preferred seats?

    Preferred seats are standard legroom seats that are more favorably located throughout the Main Cabin.

    Preferred seats are complimentary for:

Need more help? Contact us.