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If you booked on aa.com or through American Airlines Reservations, you can change your reservation online if:
You can access your reservation from “My trips/check in” on the homepage or go to find reservations.
If you're unable to change your reservation online, contact Reservations.
If you booked with a travel agent or on another travel site, contact the agent or site directly.
You can book up until 2 hours before departure. If the flight leaves in less than 2 hours, please go to the ticket counter at the airport.
You can book a flight on aa.com up to 331 days in advance.
You can book up to 6 passengers in one reservation on aa.com. For groups of 10 or more, contact Group & Meeting Travel. Special fares and discounts for group travel are available.
Yes. An additional charge (per person) will be required for reservations made by travel agents or through another website that are changed by our Reservations, airport or Travel Center personnel.
Other airline reservations are on a request basis only and may take 24 hours or more for confirmation. In addition, some airlines require post-booking reconfirmation of reservations made on aa.com. Please check with the airline for more details.
Reservations ticketed by our reservations offices are subject to an additional charge.
Same-day flight change allows you to confirm a seat on a different flight on your day of departure on any American Airlines and/or American Eagle flight where eligible seats are available. The alternate flight must be for your same origin and destination and your flight change can only be confirmed within 24 hours of departure of the desired flight.
You can make the change on aa.com, at the airport (at the self-service kiosk or ticket counter) or call Reservations.
If you still want to try for a different flight, same-day standby lets you standby for an earlier American or American Eagle flight (with the same routing on your day of departure). Unlike same-day flight change, same-day standby doesn’t guarantee a seat on a flight.
Same-day standby allows you to standby for an earlier American or American Eagle flight on your day of departure. You can request to be added to the standby list on aa.com or at airport self-service kiosks.
If you’re standing by for an earlier flight on your departure day, you will retain your original flight reservation until you are confirmed on the earlier flight. Same-day standby does not guarantee a seat on a flight.
You’ll have the option to guarantee a seat on a different flight if same-day flight change is available. If it’s not available, you may have the option to standby for an earlier flight with same-day standby.
The standby policy applies to travel within and between the U.S., Puerto Rico, U.S. Virgin Islands, the Caribbean or Canada on American and/or American Eagle.
You can request same-day standby on aa.com or at the airport self-service kiosks only. You can request a same-day flight change on aa.com, at the airport, or you can call Reservations.
You can hold your reservation up to 24 hours for free if you're booking your trip 7 days or more before departure.
Look for the “hold” option on the review payment page when you book an American or codeshare flight on aa.com.
If you held your reservation on aa.com, choose “Travel information” at the top of aa.com, then click “My trips" on the right.
No. Multiple reservations to one or more destinations or around the same date or time may not be held.
No. Log in to aa.com to cancel the reservation and book a new reservation with the features you want.
No. Reservations with an aa.com promotion code are "instant purchase" only.
Express ticket service on aa.com/espanol allows Latin American and Caribbean customers to hold reservations online. Then, they can call their local American Airlines reservations office to pay for the reservations.
The option to extend your hold is only offered on select routes and is subject to availability. It is only offered to customers traveling on American Airlines marketed and operated flights and American Eagle® services operated by Envoy Air Inc., SkyWest Airlines, Inc., ExpressJet Airlines, Inc., or Republic Airline Inc.
No. You can’t make changes to the itinerary once it has been held using the extended hold feature.
If you’ve had a change in plans, you can cancel your existing hold and choose new flights. You would need to purchase the extended hold product again for your new itinerary (subject to availability).
Yes. You can use two different credit cards as long as they’re issued in the same country. Using a credit card with a different country’s billing address to purchase a ticket would result in the ticket being re-priced according to the address on that specific card.
When booking, be sure the country of residence you choose is the same as the country in which your credit card was issued.
If your credit card is issued in the U.S., Canada, the U.K., or select countries in Latin America, the Caribbean, Europe, Asia Pacific, the Middle East and Africa, we’ll store your reservation using the fare and flight availability of that specific country (and local currency may be used).
You’ll need to choose the “country of residence” based on where your card was issued because we might use local currency, applicable fares, and available space on flights from that specific country.
From the home page, click “Advanced search” and choose your country of residence.
Fares for countries not listed will be in USD.
Go to aa.com, choose flights and enter the eVoucher number and PIN on the payment page. You can also contact Reservations (and we'll waive the ticketing fee).
eVouchers can only be used to pay for travel sold and originating in the United States, U.S. Virgin Islands and Puerto Rico. eVouchers cannot be used for ticket reissues, upgrades, Admirals Club, bag fees or other optional service charges.
The terms are governed by the rules that apply to the specific fare you have purchased. If a refundable fare was purchased, the amount may be refunded in the form of a paper voucher.
You can use PayPal when purchasing your tickets on aa.com if you reside in the U.S., Puerto Rico or U.S. Virgin Islands, Canada and the United Kingdom. If your PayPal payment is declined for any reason, your reservation will be canceled.
PayPal is also available when you purchase your tickets on mobile.aa.com.
In the U.S., PayPal can be combined with an AA gift card or eVoucher.
Visit aa.com to book travel on flights that originate in the U.S. (including Puerto Rico and the U.S. Virgin Islands) that are operated by American or American Eagle or any oneworld® partner. You can also use your flight discount to travel on codeshares (flights with an American flight number that are operated by another airline).
We're sorry, we don't offer emergency or bereavement fares.
Wholly unrestricted fares are fully refundable and do not have advance purchase requirements. If you purchase a ticket that is an unrestricted fare, you can make changes to your flight with no change fee (based on seat availability). However, an additional collection of fare may apply.
Reservations placed on hold on aa.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact Reservations.
Yes, if you provide your email address then the trip insurance provider will email it to you. If you don’t provide your email address the confirmation will be sent via regular mail. Your confirmation will contain your trip insurance details, including a Certificate of Insurance/policy.
If you’re a U.S. resident, you can also visit the Allianz Global Assistance site to get your policy. Residents outside the U.S. can contact the insurance provider directly:
It’s possible the confirmation email may be in your SPAM folder, please check for an email from these applicable addresses:
U.S. residents may also visit the Allianz Global Assistance site to get your policy, and non-U.S. residents can contact the insurance provider directly.
Trip insurance products are sold by third-party insurance providers, not American, so you’ll receive a separate confirmation. All policy documentation will be sent directly to you from the insurance provider.
U.S. residents can modify or cancel a policy online by visiting the Allianz Global Assistance site to Manage Your Policy. Non-U.S. residents should contact the applicable trip insurance provider as cancellation policies vary by country of residence. You may incur additional costs for changes to your policy.
No. Trip cancellation coverage will only refund prepaid, non-refundable payments if you have to cancel for an unexpected covered reason. Reasons may include sudden covered medical emergencies, death of a family member or traveling companion, certain terrorist acts, being called for jury duty, or bad weather that completely shuts down your common carrier. Please see the Certificate of Insurance/policy for complete details. Terms, conditions, and exclusions apply.
No. Please contact the applicable trip insurance provider as soon as possible to make any changes and/or cancellations to your trip insurance.
In many instances, credit cards and conventional insurance such as auto, homeowners and health do not cover prepaid or added expenses associated with changes, interruptions and cancellations to your travel plans, and filing a claim could increase your premium cost. Most U.S. health insurance benefits are also reduced when traveling out of network, and may not cover the cost for overseas health care. In addition, medical transportation back home could be costly. Trip insurance can help protect your trip costs and can cover many gaps left by other plans. (Certain exclusions, conditions and limitations apply.)
When you book a flight operated by American, you'll see the seat map after you choose your flights.
Go to “My trips/check-in” from the homepage and enter your name and record. From there, you can choose seats. If seats are unavailable, check back later or you can change seats when you check in.
If you're unable to choose seats when you book, check back closer to departure or we'll assign you a seat when you check in.
American Airlines withholds some seats until the day of departure to allow our airport personnel to accommodate passenger needs. If you are unable to reserve a seat at the time of booking, you may get your seat when you check in for your flight.
Seats may become available closer to the day of departure; you can visit aa.com frequently to check the available seats for your flight.
American makes every effort to reseat passengers in the same seats. When this isn’t possible, we’ll attempt to seat you in a like seat. We appreciate your cooperation when special circumstances won’t allow us to reseat you in your original assigned seat.
Preferred seats are standard legroom seats that are more favorably located throughout the Main Cabin.
Preferred seats are complimentary for: