Save time with our new online check-in service. The simple four step process allows you to check-in online in no time at all. It's quick, simple and secure. So now you can print your boarding pass at your own convenience whether it's from the comfort of your own home or office.
This service is available 24 hours and up to 2 hours before the flight departure time. To use this service, your first flight will need to be operated by American Airlines, American Eagle or AmericanConnection.
Online Check-in Steps At The Airport FAQ Useful Links
Click The "Online Check-In" Tab
Enter Your Booking Details To Retrieve Your Reservation
Select The Passenger You Are Checking In. All Passengers Must Have The Required Fields Ticked
Print Your Boarding Pass
Boarding Pass Example
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At The Airport
- If you are travelling with luggage, look for the American Airlines Bag Drop area or come to the Check-in counter.
- If you are travelling with carry on luggage head straight to the departure gates.
- If you've lost your boarding pass, you can speak to an AA member of staff to re-print.
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Q. What is Online Check-In?
A. Online Check-In is a service that allows American Airlines, American Eagle and AmericanConnection® customers to check in for a flight from home, the office or anywhere there is an Internet connection.
Q. When can I check in?
A. This service is available 24 hours and up to 2 hours before the flight departure time. The first flight in your booking must be with American Airlines, American Eagle or AmericanConnection.
Q. When can I not check in?
- Your first flight is not operated by American Airlines, American Eagle or AmericanConnection
- You are travelling on a military fare
- You are travelling with a pet
- You are travelling with an oxygen container
- You are travelling with an infant not occupying a seat
Q. Can I check in for my return flight at the same time as my outbound flight?
A. Yes, but your return flight has to be within 24 hours of your departure.
Q. Can I check in if I have connecting flights?
A. Yes, when your connecting flight is an American Airlines, American Eagle or AmericanConnection operated flight, you will be able to check in and get a boarding pass for each flight.
Q. What if I'm connecting to another airline?
A. You can check in when your connecting flight is on another airline, as long as we have an e-ticketing agreement with that carrier.
Q. Why was I asked to enter my passport number and expiration date twice?
A. You will be asked to verify your passport number and expiration date for security purposes.
Q. Why am I required to provide infant information when I check in?
A. We gather this information to have an accurate record of all passengers onboard the aircraft
Q. Where do I drop off my luggage after checking in online?
A. At the airport, proceed to the designated American Airlines Bag Drop desks located at the check-in area.
Q. What happens if I have excess luggage?
A. Fees for excess luggage cannot be paid online. At the airport, proceed to the designated American Airlines Bag Drop desks located at the check-in area to pay the excess baggage fee.
Q. Can I go straight to the gate if I have no luggage to check-in?
A. Yes, you will be able to go straight to the gate after clearing security.
Q. Do I need to print my boarding pass?
A. Yes, you will need to present your boarding pass to airport security.
Q. What should I do if I've checked in but I've lost my boarding pass?
A. To re-print your boarding pass, visit a Self-Service Check-In machine when you arrive at the airport or see an American Airlines member of staff.
Q. Can I change my reservations online once I've checked in?
A. No. Please contact the American Airlines Reservations Centre at 10800-4400-296 (China Telecom User) or 10800-7440-309 (China Netcom User) for assistance.
Q. Can I complete the Online Check-In process for everyone in my party at the same time?
A. Yes, as long you everybody's passport details.
Q. What if I check in online and can't make my flight?
A. If you are unable to make your flights, please contact American Airlines atat 10800-4400-296 (China Telecom User) or 10800-7440-309 (China Netcom User) prior to flight departure. Charges or penalties may apply for changes, depending on the fare paid for your ticket.
Q. When do I need to provide my U.S. Resident card information?
A. If you have indicated that your passport is not issued by the United States, but you are a legal resident and hold a Resident Card (green card) then you need to show roof of residency.
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