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Baggage Enquiries

Flying or connecting to US Airways?

US Airways has different policies on baggage. Learn more about their carry-on and checked bag policies before you book.

Visit usairways.com


XClose Delayed / Lost Baggage

If you are unable to locate your bag upon arrival of your American Airlines flight, you should notify the American Airlines Baggage Desk prior to leaving the airport.

At that time, you will be given a six-letter File Locator ID and information explaining the baggage recovery process. You will need to quote your file locator in all conversation and correspondence regarding your delayed baggage.

Click on the red button below to check the status of your bag. You will be redirected to AA.com U.S. To come back to your local AA.com website, click on the back button of your browser.

check bag status

All efforts will be made to ensure that your bag is returned to you within 24 hours. Our Baggage Desk will contact you periodically to keep you informed of our progress in locating your baggage. In the unlikely event that we do not locate your bag within five days, our Central Baggage Service Department will contact you and ask you to provide a more detailed list of the contents on a Property Questionnaire Form.

If your journey included travel on other airlines, you will need to contact the Baggage Desk of the carrier that brought you to your final destination as they will be responsible for taking your claim and delivering your bag.

We apologize for any inconvenience you may experience should your bag be delayed. Such isolated incidents are not typical of American Airlines high standard of service. We will make every effort to locate your property as quickly as possible.

Contact your local American Airlines Baggage Desk.

Find out information for travel on British Airways, Iberia and other oneworld partners.

XClose Damaged Baggage

In the unlikely event your baggage is damaged, it must be reported to the American Airlines Baggage Desk before leaving the airport, or at the latest within 7 days of your arrival for international flights, or within 24 hours for U.S. domestic flights. Contact your local American Airlines Baggage Desk.

Important recommendation for your journey back from the U.S.

Please note that all baggage checked at a U.S. airport is screened by the U.S. Transportation Security Administration (TSA).

American Airlines is not liable for any damage resulting from inspections from the TSA. If the TSA has inspected your baggage, written notification will be placed inside your bag or a seal will be placed on the outside. You may contact the TSA if you believe your baggage has been damaged as a result of a TSA inspection.

Although we recommend that you do not lock your baggage when travelling from a U.S. airport due to the TSA screening of every checked bag, there are now locks available at retail outlets which can be used to secure your luggage without creating the need to break the lock or damage your bag.

Find out information for travel on British Airways, Iberia and other oneworld partners.

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