Communication and email security

Your security is our priority

American Airlines will never ask you to make security-related changes, or collect personal or financial information in unsolicited emails or phones calls, postal mailings or faxes. Any attempt to do so should be considered fraudulent.

Report suspicious activity

If you suspect you’ve been a victim of fraud or want to report suspicious activity, email or scan a copy of the fraudulent communication to security. Do not click on any links, open any attachments, call any phone numbers listed or follow any instructions given.

If the communication came in the mail you can file a complaint with the U.S. Postal Service.

Privacy and security

Read our privacy policy and security statement to learn how we protect your personal information when you buy a ticket or access your account over the web.

Phishing scams and fraudulent communication

Phishing can include phony phone calls, emails, faxes, contracts and postal mailings. The communications are sent in hopes of collecting personal or account information (usernames, passwords, email addresses, credit card and social security numbers).

These communications are disguised as legitimate and often include:

Characteristics of phishing emailsThis content can be expanded

Common scams use unsolicited emails under the guise of confirming or completing a flight reservation, e-ticket or order. These emails will generally ask you download something, or change/update personal or account information.

What to look for: