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Frequently Asked Questions

Reservations

Travel Information

Travel Deals

   Guides To Special Offers And Savings
   City / Airport Codes

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Customer Service

Travel Deals FAQs

1. Guides To Special Offers And Savings

Q:  Where do I find fare specials?
A:  On the home page, select "View All Offers" under the "Travel Deals" section.
Q:  Why is there no date in the Valid Return date column when I searched for fare sales?
A:  If there is no date in the Valid Return column, the fare is one way, and may be booked round trip anytime during the Valid Departure dates.
Q:  How do I find this week's Net SAAver Weekend Getaway Fares list?
A:  On the home page, select "View All Offers" under the Stay Informed section. The Net SAAver Weekend Getaways are available for purchase on AA.com Tuesday through Friday.
Q:  How do I subscribe to the Net SAAver Fares email list?
A:  You may subscribe to Net SAAver Fares by logging into AA.com. Select 'Travel Deals' from the top navigation bar of the home page under Plan Travel. You may also access email options by selecting 'My Account' at the top of the AA.com home page. Select the 'Emails and Fare Alerts' tab. At this point you may subscribe or unsubscribe to the various email options.
Q:  How do I change my email address?
A:  Login to AA.com and select My Account under Plan Travel from the top navigation bar and then select the "Email and Fare Alerts" tab. You may edit your email address from the bottom of this page.
Q:  What are Fare Sales Alerts?
A:  Fare Sales Alerts contain several cities that are currently on sale (Fare Specials). To book one of these Fare Specials from the home page, look under the 'Travel Deals' section, and select the corresponding blue fare link next to the featured destination. To obtain a full list of our fare sales, select 'Travel Deals' under Plan Travel from the top navigation bar of the home page.
Q:  How can I be alerted when Fare Specials are offered to destinations I prefer?
A:  Login to AA.com and select 'My Account' at the top of the page. Select the 'My Emails and Fare Alerts' tab. Click 'Add New Alert Cities' under 'AA.com Fare Alerts' and submit each of your preferred departure and arrival city pairs. A maximum of 30 city pairs can be added to your preferred list. Click 'Submit' when you are finished adding your preferred city pairs.
Q:  How do I change my personal user Account preferences or credit card information?
A:  Login to AA.com and select 'My Account' at the top of the page. Select the 'Reservations Preferences tab.' Here you can edit your travel preferences and delete or add your credit card information. Click the 'Submit' button to enter your changes.
Q:  What if my cities don't come up in the 'Search All Fare Sales' search?
A:  If the cities that you entered do not appear in the Fare Sale information, a message will be displayed such as the following, 'Currently, there are no sale fares for the origin and/or destination you entered.' At this point, select "More Search Options" and you will have the option of selecting your flights by schedule or by price and schedule.
Q:  Why do I see the same city pairs (e.g., Chicago-Dallas) repeated in my Fare Sales Alerts? Why do the same city pairs have different prices?
A:  At any given time, there may be several sales affecting the same city pair, but with different travel dates or restrictions. Click the 'Restrictions' link next to the city pair to find out more about the specifics of the sale.
Q:  What if the dates listed for travel won't work for me?
A:  You can search for another airport that may offer a fare sale to your desired destination, or you may choose to make another reservation.
Q:  Can I book a one-way Net SAAver Fare?
A:  Yes. If a Net SAAver is allowed to be booked one way, the one-way option will display at the top of the booking page.

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2. City / Airport Codes

Q:  I typed the city name / city code and didn't receive the correct city in the results.
A:  This function on AA.com will accommodate some phonetics spellings and give a list of results. If the city you are searching for is not in that result list, you may want to check the spelling or it may be a city that does not have any type of commercial air service.

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