American Airlines™
Travel Information
Seating Policy
Baggage
Baggage Essentials
Restricted Items
Hand Baggage
Checked Baggage Policy
Excess Baggage
Special Baggage
Damaged, Delayed & Lost Baggage
During Your Flight
Health And Well-being
Cabin Classes
Special Assistance
Children Traveling Alone
Special Assistance
Traveling With Pets
Traveling While Pregnant
Special Meals
Airport and Lounge Information
Lounge Locations
Customer Commitment
Conditions Of Carriage
Customer Service Plan


Legal information

General Conditions of Carriage

When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).



Website terms and conditions

These apply when you use our website.



Privacy policy (updated November 2012)

We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.



Use of cookies (updated 25 May 2012)

We use cookie information to give you relevant information when you use ba.com.  This policy will tell you how British Airways and our online partners use cookies.



Website security policy

Website security is important and we ensure the security of your credit card details and other personal information when you deal with us.  This includes an explanation of "phishing" and what details we will ask you for relating to your booking.



Flight cancellation compensation

If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.



Air carrier liability

Important information regarding liability for passengers and their baggage.



EU list of banned/restricted airlines

Find out about airlines that are subject to an operating ban within the European Community.