General Conditions of Carriage
When you buy a ticket to travel on a flight we (or one of our franchisees) operate, you enter into a contract of carriage with us (or with our franchisee).
Website terms and conditions
These apply when you use our website.
We ensure the privacy of the data you give us whilst making a booking and you can find out what, why and how we use this information.
Website security policy
Website security is important and we ensure the security of your credit card details and other personal information when you deal with us. This includes an explanation of "phishing" and what details we will ask you for relating to your booking.
Flight cancellation compensation
If you've been affected by flight cancellation, you may be entitled to compensation under EU legislation.
Air carrier liability
Important information regarding liability for passengers and their baggage.
EU list of banned/restricted airlines
Find out about airlines that are subject to an operating ban within the European Community.