Accessibility Statement for American Airlines Marketing Landing Pages
Current conformance status and ongoing efforts
At American Airlines, we are committed to providing an inclusive and accessible online experience for all users. To achieve this, we follow the Web Content Accessibility Guidelines (WCAG) 2.1 and comply with Section 508 of the Rehabilitation Act, which establishes accessibility requirements for digital content. These standards help ensure our website is accessible to individuals with disabilities, enhances compatibility with assistive technologies, and improves the overall user experience, as we also comply with the European Accessibility Act (EAA) and Canadian accessibility laws to ensure an inclusive experience for a global audience.
WCAG 2.1 defines three levels of accessibility: A, AA, and AAA. We have chosen to align American Airlines Marketing website with Level A and AA standards to foster a more accessible digital environment.
To support our commitment to accessibility, we have partnered with certified industry experts, who are guiding us in implementing best practices and achieving WCAG 2.1 Level A and AA compliance. Our efforts are ongoing, and we continuously work to improve accessibility and ensure that all content is available to everyone.
Our accessibility specialist partners conduct manual testing using NVDA, JAWS, or VoiceOver on Windows and Mac operating systems, as appropriate. Additionally, proprietary software is used for automated testing to identify and address potential accessibility barriers.
We regularly monitor our website to uphold our commitment to accessibility and provide an optimal experience for the widest possible audience. If you encounter any accessibility barriers or have concerns about the usability of our site, please contact us using the information below. We will make every reasonable effort to address your concerns and accommodate your needs.
How to report issues
We welcome your feedback on the accessibility of American Airlines Marketing Pages. Please let us know if you encounter any accessibility barriers by using any of the following communication channels:
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Call Customer Relations: 817-786-3778
This document was last updated in June 2025.
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