Click OK to log in and restart your reservation.
Click Cancel to continue with your reservation without logging in.
Contact us to change your name or birth date. You'll need to send us related documents for your request.
You can update your personal information like your home address or phone number online.
Visit the account summary in your AAdvantage account to view your progress toward elite status, upcoming trips and program news. The wallet shows your award miles balance and any available upgrades. If you still have questions:
Download the American Airlines app to see your card or print it at aa.com/youraccount. Please note that elite status membership cards cannot be printed.
Just earn or redeem miles on American or with an AAdvantage partner at least once every 18 months. We’ll automatically extend your mileage expiration date 18 months from the date of your most recent activity.
Your wallet shows the number of miles you have and the earliest date they could expire. If you are under 21 years of age, you are not subject to the 18-month qualifying activity period. The account profile must contain a valid birth date to be excluded from the 18-month activity rule.
You can book award travel on many partner airlines on aa.com and on the American app. Partner airline flights are included in award travel search results, and you can filter results for your preferred partner airlines on the Choose flights page.
You can also contact Reservations to book award travel on other airline partners and request mileage upgrade awards on British Airways and Iberia flights.
Yes, some airlines, like British Airways and Iberia, have additional charges for award travel. The amount depends on the origin, destination and cabin. The charge is refundable if you cancel your flight.
No. You'll need to book 2 separate reservations. To ensure you can confirm both itineraries, it's a good idea to put the award reservation on hold and then book the fare sale reservation.
Yes. You’ll need to book a separate reservation for each AAdvantage account. To ensure you can confirm award travel for all passengers, it's a good idea to put the first reservation on hold, and then book the second reservation.
Yes, miles can be redeemed for Web Special awards for an unaccompanied minor traveling within the U.S. and between the U.S., Canada, Puerto Rico and the U.S. Virgin Islands by calling Reservations.
Yes, an infant (under 2 years) sitting on a lap may be added to domestic tickets (travel within the U.S. and between the U.S., Canada, Puerto Rico and the U.S. Virgin Islands) by a Reservations team member after booking.
Reservations can support Web Special Award bookings for trips within the U.S. and between the U.S., Canada, Puerto Rico and the U.S. Virgin Islands.
The time we'll hold an award reservation depends on how many days before departure you book:
Keep in mind, certain special awards and awards that include certain airline partners may have shorter hold times.
Certain awards, such as special awards, may require ticketing within a certain date range or by a specific date. If that date is earlier than the 5 day time limit, you are subject to the earlier date.
You can book awards from 331 days up to 2 hours before departure.
You can cancel your award ticket anytime on aa.com. We will reinstate your AAdvantage® miles up to 1 year after the ticket issue date as long as you cancel your ticket before the first flight departs. If you cancel your trip on aa.com, your miles will be reinstated automatically in many cases.
Contact Reservations for help reinstating miles on a trip that:
AAdvantage® members traveling in the Main Cabin on flights marketed and operated by American can use AAdvantage® miles to reserve a seat after booking1 exclusively on the 'My Trip' page2. AAdvantage® members may use miles to reserve seats for themselves and for other travelers.
1 Tickets must be issued from the U.S. point of sale to use miles
2 AAdvantage® miles may be used to buy a seat only on our U.S. site
You can use miles to buy a seat for an existing flight reservation. To do this, you'll:
Seat pricing depends on several factors including flight length and seat location. You can check seat prices when you view your trip details.
You can:
Keep in mind you can't buy a single seat using more than one payment.
We can only accept one form of payment at a time. First, choose the seats you’d like to pay for using miles. Finish that transaction, then come back and select ‘Cash’ to buy seats for the other passengers. You can also apply any seat coupons.
Yes, you can choose a seat of equal or lesser value at no extra charge. Keep in mind refunds are not issued if you choose a seat of lesser value. If you’d like to buy a seat at a greater value, we’ll refund your original purchase afterward. (Please allow up to 48 hours for processing.)
You can change your form of payment only if you would like to buy a seat of greater value. Seats of equal or lesser value will be complimentary. If you buy a seat of greater value, we’ll refund your original purchase afterward. (Please allow up to 48 hours for processing.)
Yes. Elite status members can pay to upgrade another AAdvantage member. Just go to aa.com, stop by any American Airlines ticket counter or contact us.
If you pay for upgrades at an airport kiosk, during check-in or with an airport agent, they are available immediately. Upgrades purchased on aa.com prior to check-in are available after 2 hours.
Your upgrade balance on aa.com will update 24-48 hours after you pay.
Details will only display if you’ve earned systemwide upgrades that have an expiration date in the current or future year. For questions about historical data, contact your elite service desk.
Systemwide upgrades are deducted from your account at the time your upgrade is confirmed and are, at that time, considered used.
No. Systemwide upgrades will not be deducted from your account until your request is confirmed. If you have questions regarding your wait list request, please contact your elite service desk.
If you’re traveling on an American flight and a seat in the upgraded cabin is not available at the time of booking, AAdvantage Reservations will add you to the waitlist for the longest flight in your itinerary. This allows us to ensure your upgrade is confirmed for your preferred flight first, before trying to confirm shorter connecting flights.
Once your longest flight is upgraded, we'll attempt to confirm or waitlist any shorter connecting flights. Depending on when your long-haul flight is confirmed, there could be some scenarios where we're unable to automatically add you to the standby list for connecting flights. If this happens, please ask the gate agent to add you to the upgrade standby list manually and your request date/time will be your check-in time.
Yes, you can use your AAdvantage miles to upgrade British Airways and Iberia flights and American Airlines codeshare flights operated by British Airways and Iberia.
Upgrades on British Airways and Iberia flights are valid from full fares only. You can use miles and a co-pay to upgrade from discount Economy fares on American Airlines flights.
Mileage upgrades are valid for a one cabin upgrade. On British Airways flights that offer Premium Economy, upgrades from Economy will be to Premium Economy. On flights where British Airways doesn’t offer Premium Economy, the upgrade will be to Business.
We add customers to the airport upgrade standby list as they check in. As more customers are added, the list will change according to other customers' elite status levels and upgrade request times.
Companions are prioritized with the sponsoring elite status member. If your companion is an elite status member and the upgrade isn’t cleared before you get to the airport, you can ask an agent at the airport to reconnect you on the list to be prioritized together.
To be moved to the airport upgrade standby list, you need to have enough systemwide upgrades or AAdvantage miles in your account at least 48 hours before departure.
Log in to your account on aa.com to check your balance. If you are upgrading with 500-mile upgrades, you'll have the option to buy the required number of upgrades at check-in, at which time you will move to the airport upgrade standby list.
If your flight has available seats in a premium cabin, you’ll get an email about a week before departure. From the email, you can view upgrades and prices and choose flights to add to the upgrade standby list.
If upgrades are available, we'll charge the credit card you used to book and email a confirmation. If upgrades are not available, we’ll send you an email, you'll keep your original seats and you won't be charged.
Yes. Standby upgrades will only be confirmed if there’s space in the upgraded cabin after we've accommodated customers requesting 500-mile, systemwide or mileage upgrades.
Elite members would only receive this offer for flights not eligible for 500-mile upgrades.
Include your AAdvantage number when you book or shop with AAdvantage partners. It’s also helpful to keep your receipts and boarding passes until you see the credit on your account.
No. Only the person who flies, stays or rents will earn the miles. So, if you paid for someone’s ticket, the traveler would earn the miles.
No. You can only earn credit in one loyalty program at a time.
If credit does not appear, you can request missing flight miles online. For missing (non-airline) partner miles, contact the partner directly.
Please allow up to 10 days for travel on American Airlines and up to 30 days for travel on partner airlines.
Yes. Before your flight departs, go to aa.com and view your reservation or go to an airport kiosk and choose “reprint boarding pass” or “check baggage” and you'll see the Mileage Multiplier option.
Mileage Multiplier may not be available in certain locations or for technical reasons.
Yes. You can contact American to request Mileage Multiplier after you've landed.
You'll still receive the bonus miles you paid for if your flight is cancelled or re-routed.
Some AAdvantage promotions require you to register. You can view and register for available promotions in the promotions center in your account.
Make sure you've met all the requirements and allowed enough time for the bonus to be credited. If the posting timeframe has passed, contact us.
We only accept a single form of payment at this time.
Yes. Please contact Reservations for more information.
Call at:
877-578-2702 (877-5STAR-02)
You can cancel your existing booking and make a new request through Reservations. Keep in mind that Five Star Service requests must be submitted at least 24 hours in advance for U.S. locations, and that availability is limited.
You can request to reinstate your miles if you cancel your Five Star Service™ booking at least 12 hours in advance*
*Please allow up to 72 hours to process your reinstatement. Your AAdvantage® account balance will be updated as soon as the reinstatement is processed.
