If your miles haven’t been credited to your account, here is a list of AAdvantage® participant companies from hotels, to restaurants and the contact information you’ll need to request your missing mileage credit.
Citibank U.S. Service Center Consumer
Investigations
PO Box 769013
San Antonio, TX 782445-9013
800-627-3999
Fax: 210-357-8607
Citibank Customer Service
PO Box 6500
Sioux Falls, SD 57117
Consumer card: 888-766-2484
Business card: 800-732-6000
PO Box 1733358
Denver, CO 80217
800-234-4034
General Correspondence
Card Services
P.O. Box 8801
Wilmington, DE 19899-8801
866-928-3075
800-228-3083
American HomeMiles Opens another site in a new window that may not meet accessibility guidelines
877-839-2737
BankDirect Opens another site in a new window that may not meet accessibility guidelines
833-260-4320
Bask Bank Opens another site in a new window that may not meet accessibility guidelines
214-365-3800
e-Rewards Opens another site in a new window that may not meet accessibility guidelines
214-365-3800
Miles for Opinions Opens another site in a new window that may not meet accessibility guidelines
800-531-5000
800-780-7505
LifeLock Opens another site in a new window that may not meet accessibility guidelines
Rocket Travel Inc.
641 W Lake St.
Unit 102 1st floor
Chicago, IL 60661
844-801-6778 (Toll free in the U.S.)
773-270-2992 (U.S. local)
JAL Hotels Reservation Center
JAL Hotels Company LTD
4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
Tokyo 140-0002, Japan
81-3-3458-3910
World of Hyatt
9805 Q Street
Omaha, NE 68127
800-30-HYATT
402-593-9449 Fax
(Includes Candlewood Suites, Crowne Plaza, Holiday Inn Express, Holiday Inn, Hotel Indigo, InterContinental Hotels & Resorts, and Staybridge Suites)
PO Box 30320
Salt Lake City, UT 84130-0320
888-211-9874
888-625-4988
Melia / Guest Loyalty Programs
800 Brickell Avenue
Suite 1000
Miami, FL 33131
800-336-3542
Corporate Marketing
Scarsdale Place, Kensington
London
W8 5SR
866-866-8086
New Otani Hotels
Hotel New Otani Tokyo
Global Marketing Sales Office
4-1 Kioi-cho, Chiyoda-ku
Tokyo 102-8578, Japan
81-3-3221-2007
81-3-3221-4149 Fax
JAL Hotels Reservation Center
JAL Hotels Company LTD
4-11, Higashi-shinagawa 2-chome, Shinagawa-ku,
Tokyo 140-0002, Japan
81-3-3458-3910
Preferred Hotel Group
311 South Wacker Drive, Suite 1900
Chicago, IL 60606
800-333-3333
Rocket Travel Inc.
641 W Lake St.
Unit 102 1st floor
Chicago, IL 60661
855-355-7625 (Toll free in the U.S.)
773-257-7680/88 (U.S. local)
(Includes Sheraton, Four Points, Westin, W Hotels, St Regis, and The Luxury Collection)
Airline Retros
PO Box 20190
St. Thomas, ON, CA
N5P 4H4
Fax: 519-633-2776
866-996-7937
Customer Care Department
8421 St. John Industrial Drive
St. Louis, MO 63114
800-445-5664
Alamo Opens another site in a new window that may not meet accessibility guidelines
Customer Service
PO Box 699000
Tulsa, OK 74169-9000
800-352-7900
Fax: 918-621-4819
Budget Customer Care
PO Box 699000
Tulsa, OK 74169-9000
800-621-2844
Attn: Customer Relations Dept. – Dollar
P.O. Box 26120
Oklahoma City, OK 73126
800-800-4000
Dollar Opens another site in a new window that may not meet accessibility guidelines
Attn: Customer Relations Dept – Hertz
P.O. Box 26120
Oklahoma City, OK 73126
USA and Puerto Rico:
800-654-2210
Canada:
800-263-0600
Hertz Opens another site in a new window that may not meet accessibility guidelines
Customer Care Department
8421 St. John Industrial Drive
St. Louis, MO 63114
800-227-7368
National Opens another site in a new window that may not meet accessibility guidelines
Payless Customer Service
PO Box 699000
Tulsa, OK 74169-9000
800-729-5377
Attn: Customer Relations Dept. – Thrifty
P.O. Box 26120
Tulsa, OK 73126
800-334-1705
Thrifty Opens another site in a new window that may not meet accessibility guidelines
800-SEND-FTD
Vinesse Customer Support
822 Hampshire Rd. Suite E
Westlake Village, CA 91361
800-823-5527
American Airlines Cruises
2901 Sabre St Suite #100
Virginia Beach, VA 23452
800-259-5642
Customer Service
PO Box 619616
MD 5445
DFW Airport, TX 75261
800-321-2121
