Schedule Change

Travel Agency Guidelines












SCHEDULE CHANGE
A planned change or a flight number/time change which can occur up to more than 72 hours prior to the flight's scheduled departure. Examples - Change of flight times, change of flight numbers, reduction of service, discontinuation of all service in a market.

American uses an automated schedule change process up to 72 hours prior to departure. Through this automated process all schedule changes are sent to the booking source for notification. It is the responsibility of the booking source to notify the customer, acknowledge the schedule change and reissue the ticket.

If a schedule change is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund.

American schedule changes received more than 35 days out should be processed within 30 days or more prior to departure after accepting the schedule change. Schedule changes received less than 35 days out should be processed within five days of receiving the schedule change.

For flight number only schedule changes, no reissue is required.

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AA Schedule Change

All American, American Eagle - Flight Number ONLY Change

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change – Wholly AA Flights

Flight Number ONLY Change on wholly American, American Eagle® itineraries are eligible for online check-in on AA.COM even when the flight number in the itinerary and the VCR coupon flight number are different. The time/date/origin-destination must match and VCR coupon is in OK status

Revalidation or Reissue are not required.

Travel Agent may not reaccommodate to an alternate flight time or request a refund.

If desire the ticket to be revalidated, contact American Airlines Sales Support

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AA Schedule Change

AA Flights, Customer Does Not Accept New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change - AA Flights

Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

Travel Agents may rebook new Itinerary for Customer

Customers that are traveling to/from a co-terminal location may be changed to an alternate co-terminal airport, if requested, for American Airlines segments only. Refer to Domestic Co-Terminals

If the customer has chosen an alternate co-terminal airport, they may use that airport for their continuing or return journey. This change must be made at the time of original ticket reissue.

Travel Agents may rebook new Itinerary:

If the Schedule Change is:

90 minutes or less

  • May book AA or AA* (AA Codeshare) flights for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
  • For AA flights, may add an alternate connecting point to the destination on the original ticket.
    • For example: JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

91 minutes and greater
Or the flight changes from a non-stop to a connecting flight
Or Invalid Connection

  • For AA flights, if original inventory is not available may book an AA flight next lowest available inventory, same cabin, up to and including B inventory.
    • For example: JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
  • If no AA flights are available may select an alternate flight on AA* (AA codeshare)
    • AA*/oneworld allowed alternate inventory same cabin up to and including B inventory, excludes W inventory for premium economy on AA*.
    • AA*/non-oneworld maintaining same inventory,

If unable to book for the same day due to the flight time or schedule change is not acceptable:

  • May change to a day prior/after the original ticketed travel date maintaining same inventory, origination/destination, fare and fare basis as originally ticketed.
    • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA Flights, 300-Mile Radius

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change – AA Flights:

300 - Mile Radius

The 300-mile radius option may be applied if the Schedule Change results in one of the following:

  • Discontinued service without an alternate protection agreement
  • An extended connection time equal to or greater than 4 hours
  • An involuntary connection requiring the customer to overnight on either the outbound or return segment

The 300-mile radius option change must be made at the time of original ticket reissue.

Travel Agents may rebook new itinerary:

Discontinuation of Service:
If American Airlines has an alternate protection agreement the 300-mile radius option is not allowed.

  • Itinerary must contain AA Prime, AA*/US, or US Prime Space Only
  • If there are no acceptable options to the customer's original ticketed destination/origin, may book AA Prime, AA*/US, or US Prime space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
  • The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
      • Use lowest available inventory in the same cabin as ticketed
      • If unable to book in the same cabin as originally ticketed, an alternate flight must be selected.
  • If the customer has chosen an alternate AA or US airport, they may use that airport for their continuing or return journey.
  • This change must be made at the time of original ticket reissue.

4 Hours or Greater Connection:

Example itinerary: ACT - DFW - SMF - DFW – ACT

3402 18JUL ACT DFW 600A 645A
(schedule change created a 4hr or greater connection)
491 18JUL DFW SMF 1230P 200P

If the schedule change results in a connection time equal to or greater than 4 hours and the customer requests to drive to the connection city:

  • Agency may "cancel the outbound flight segment" from the itinerary.
    • If assistance is required contact Sales Support.
  • If the customer has chosen an alternate AA or US airport, they may use that airport for their continuing or return journey or they may keep the return airport as originally ticketed.
  • This change must be made at the time of original ticket reissue.

Involuntary Overnight Connection:

Example itinerary: OKC - DFW - MIA - GGT - MIA - DFW - OKC

1227 02JUL OKC DFW 615P 715P
(schedule change created an overnight connection)
919 03JUL DFW MIA 545A 930A

3589 03JUL MIA GGT 1045A 1200N

If a schedule change results in an involuntary overnight connection the following options are allowed:

  • Customer may change to an alternate airport within a 300-mile radius as long as the new schedule does not also require an overnight connection.
  • Itinerary must contain AA Prime, AA*/US, or US Prime Space Only
  • If there are no acceptable options to the customer's original ticketed destination/origin, may book AA space only to an alternate AA airport, within a 300-mile radius of the originally ticketed city within the same country
  • The new flight must be rescheduled for the same ticketed date of travel but may be earlier or later than the originally scheduled flight time.
      • Use lowest available inventory in the same cabin as ticketed
      • If unable to book in the same cabin as originally ticketed, an alternate flight must be selected.
  • This change must be made at the time of original ticket reissue

Customer may cancel segment(s) as required to eliminate the involuntary overnight connection.

  • If customer cancels the outbound origination flight that required the involuntary overnight stay they may also cancel the return segment into their origination airport - or - they may keep the return schedule as ticketed.
    • If assistance is required contact Sales Support.
  • This change must be made at the time of original ticket reissue.


New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:

OSI 300 MILE RADIUS

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AA Schedule Change

AA Flights, AA Has Reaccommodated

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change - AA Flights

American Airlines has reaccommodated for a different date or different inventory and/or alternate origin/destination.

Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:

  • As long as the new confirmed booking is not altered by the Travel Agent from what American has reaccommodated the Travel Agent may reissue the ticket.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA Flights, Customer Does Not Accept New Itinerary – Premium Cabin / UP Fares / BULK Premium Fares

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change - AA Flights for Premium Fares / UP Fares / BULK Premium Fares

Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

Travel Agents may rebook new itinerary:

If the Schedule Change is:
90 minutes or less

For the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.

  • May select an alternate flight on AA, US, AA*/US, same inventory, origin/destination.
  • If the ticketed inventory is not available, protect in lower cabin.
  • May have or add an alternate connecting point to the destination on the original ticket. I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

91 minutes and greater
Or the flight changes from a non-stop to a connecting flight
Or Invalid Connection

  • If the same inventory is unavailable, may book AA, US, AA*/US in the lowest available inventory in the same cabin as ticketed.
  • If upper cabin is not available may protect in lower cabin.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA * (AA Codeshare), AA Has Reaccommodated

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change on AA* (AA Codeshare)

American Airlines has reaccommodated and may include: change to dates, origin/destination, inventory and/or AA* (AA Codeshares) service.

Customer accepts new itinerary as updated by AA schedule change.

If a schedule change on the AA* is for FLIGHT NUMBER ONLY (BRD/OFF and RBD are the same), the Travel Agent may not reaccommodate to an alternate flight time or request a refund. The ticket must be reissued for the OA carrier to receive the new flight number.

Travel Agents may reissue reaccommodated itinerary as updated by American Airlines:

  • If AA confirms the reaccommodation with an AA* (AA Codeshare) flight.

Must confirm that you have received a record locator or OSI acknowledgement from the AA* (AA Codeshare Carrier). If not, contact the Other Airline directly to inquire.

AA* (AA Codeshare) Service Example:

AA Rome/New York service became seasonal - Customer was booked on an AA flight from FCOJFK and is now accommodated on an AA* (AA Codeshare) flight.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA* (AA Codeshare), Customer Does Not Accept New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines has a Schedule Change on AA* (AA Codeshare)

American Airlines has reaccommodated on the same day.

Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

Travel Agents may rebook as follows:

If the schedule change is
90 minutes or less

  • May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.
    • May book AA/AA* segments only within 5 days prior to the original ticket departure date or within 5 days after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
      • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

91 minutes and greater
Or the flight changes from a non-stop to a connecting flight
Or Invalid Connection

Restricted to oneworld® codeshare partners

  • If no AA/AA* (AA codeshare) flights are available in the same inventory may select an alternate flight on a oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
    • Or may book a oneworld® AA* within 5 days prior to the original ticket departure date or within 5 days after the original ticketed departure date for same inventory origin/destination, fare and fare basis if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
      • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation
  • May have or add an alternate connecting point to the destination on the original ticket.
    • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

Must confirm that you have received a record locator or OSI acknowledgement from the AA* (AA Codeshare Carrier). If not, contact the Other Airline directly to inquire.

Travel Agents are prohibited to book the prime carrier, may only book the AA* (AA Codeshare).

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

AA With Other Airlines, Itinerary Includes OA Segment(s) 001 Ticket Stock

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines Schedule Change with Other Airlines

Itinerary includes Other Airline segment(s) 001 ticket stock:

Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:

  • Book an AA flight same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.
  • May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
    • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation

Other Airline flight(s) on Itinerary:

  • No change(s) allowed to the date of travel as originally ticketed for the Other Airline flight segments.
  • May book other airline prime flight only.
  • No OA*(Codeshare) segments allowed.
  • Must book same ticketed inventory, origin/destination, and fare basis as originally ticketed.

NOTE: When rebooking Other Airline segment, Travel Agents:

  • If the original ticketed Other Airline segment results in an invalid connection may book another airline that does not appear on original ticket with which AA has an interline agreement with that secondary carrier and the new segment(s) booking class is valid for the fare ticketed. Check RBD for verification of inventory
  • Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock, Customer Does Not Accept New Itinerary

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines Schedule Change –Other Airline Ticket Stock

Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock:

Customer does not accept new itinerary as updated by AA schedule change and requests an alternate time of travel on same day as ticketed:

Travel Agents may rebook the AA segments only:

If the Schedule Change is:
90 minutes or less

  • May select an alternate flight wholly AA/AA* (AA codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed.

91 minutes and greater
Or the flight changes from a non-stop to a connecting flight
Or Invalid Connection

Restricted to oneworld® codeshare partners

  • If no AA/AA* (AA codeshare) flights are available in the same inventory may select an alternate flight on a oneworld® AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*
  • May have or add an alternate connecting point to the destination on the original ticket.
    • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA

May not change the Other Airline flight/time/or date.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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AA Schedule Change

OA Ticket Stock, Itinerary Involves AA Schedule Change(s) On (xxx) OA Ticket Stock That Caused Invalid Connection

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

American Airlines Schedule Change –Other Airline Ticket Stock

Itinerary involves AA Schedule Change(s) on (xxx) Other Airline ticket stock that caused an invalid connection.

Travel Agents may rebook the AA segments to have a valid connection with the Other Airline flight segment:

  • Book same inventory as originally ticketed. If original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory.
  • May book AA segments only one day prior or after the original ticket departure date maintaining same inventory origin/destination, fare and fare basis as originally ticketed.
    • May change their continuing or return travel dates on AA segments only maintaining same inventory to maintain the original length of stay prior to the reaccommodation
  • May book AA segments only one day prior or after the original ticket departure date.
    • I.E. JFK PLS may add JFK MIA PLS or if ticketed as DFWBNALGA may rebook as DFWORDLGA
  • May rebook onto an AA* (AA codeshare) maintaining same inventory origin/destination, fare and fare basis as originally ticketed.

Other Airline flight(s) on Itinerary:

  • No change(s) allowed to the date of travel as originally ticketed for the Other Carrier flight segments.
  • May book Other Airline prime flight only.
  • No OA*(Codeshare) segments allowed.
  • Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.

NOTE: When rebooking Other Airline segment, the Travel Agents:

  • May not book an alternate Airline that does not appear on original ticket.
  • Must confirm that you have received a record locator or OSI acknowledgement from the Other Airline. If not, contact the Other Airline directly to inquire.

New ticket must be annotated:

SCHG

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

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OA Schedule Change

Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Other Airline Schedule Change

Itinerary involves Other Airline(s) Schedule Change(s) 001 ticket stock:

Travel Agents may rebook as follows:

  • May change Other Airlines flight number and time only.
  • Must book same ticketed inventory, origin/destination, fare and fare basis as originally ticketed.
  • If original ticketed inventory for OA segment is not available, must contact OA carrier for authorization of different inventory. An OSI/SSR must be sent to the AA PNR by OA carrier.
  • If schedule change results in an invalid connection may book wholly on AA. Check RBD for verification of inventory.

OR

If the Schedule Change is:
90 minutes or less

  • May book the AA segments only in the itinerary to have a valid connection with the Other Airline flight segment for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
  • Note: If booking AA*/US flights within 50 United States, book same travel dates, origination/destination, inventory as originally ticketed

OR

  • May rebook the AA segments only in the itinerary if the connection time results in more than 4 hours layover with the Other Airline flight segment for the same travel dates, origination/destination, inventory, fare, and fare basis as originally ticketed.
    • Note: If booking AA*/US flights within 50 United States, book same travel dates, origination/destination, inventory as originally ticketed.
  • May book an AA*(AA Codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed

91 minutes and greater
Or the flight changes from a non-stop to a connecting flight or is misconnect

Restricted to oneworld® codeshare partners

  • Book AA flight in same inventory as originally ticketed. If original inventory is not available may book AA flight in the next lowest available inventory, same cabin, up to and including B inventory
  • May book on a oneworld AA*, if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.

New ticket must be annotated:

XX SCHG
(xx = the carrier code that created the schedule change)

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:
OSI xx SCHG

(xx= the carrier code that created the schedule change)

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OA Schedule Change

Other Airline Itinerary and AA Itinerary are in the same PNR with two separate tickets: XXX Ticket and 001 Ticket

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Other Airline Schedule Change

Other Airline Itinerary and AA Itinerary is in the same PNR with two separate tickets issued:  XXX ticket and 001 ticket:

 

If the Other Airline schedule change resulted in an invalid connection with the AA ticketed flight segment:

  • May book another AA flight for the same origin/destination, same day, and same inventory as the original ticket for a valid connection.

If same day connection for the AA ticketed flight segment is not available:

  • Contact Sales Support for assistance

New ticket must be annotated:

XX SCHG

(xx = the carrier code that created the schedule change)

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:
OSI xx SCHG

(xx= the carrier code that created the schedule change)

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OA Schedule Change

Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Other Airline Schedule Change

Itinerary involves Other Airline(s) Schedule Change(s) XXX ticket stock:

Customer does not accept new itinerary as updated by Other Airline schedule change processing and has not resulted in any type of misconnect with an AA segment:

If the Other Airline schedule change is unacceptable to the customer, and the schedule change has not resulted in any type of invalid connection. with an AA segment and the Other Airline alternate flight schedule(s) are available:

  • Travel Agents should contact the Other Airline causing the schedule change for rebooking assistance.

New ticket must be annotated:

XX SCHG

(xx = the carrier code that created the schedule change)

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:
OSI xx SCHG

(xx= the carrier code that created the schedule change)

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OA Schedule Change

Itinerary Involves OA(s) Schedule Change(s) XXX Ticket Stock – Misconnection

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Other Airline Schedule Change

Itinerary involves Other Airline(s) Schedule Change(s) XXX ticket stock:

Customer does not accept new itinerary as updated by Other Airline schedule change processing that may have created a misconnect with an AA segment:

If the Other Airline schedule change created an invalid connection. and does not have any other alternate schedules available for a valid connection with the AA segment:

  • May book another AA flight for the same origin/destination, same day, and same inventory as the original ticket for a valid connection.

New ticket must be annotated:

XX SCHG

(xx = the carrier code that created the schedule change)

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:
OSI xx SCHG

(xx= the carrier code that created the schedule change)

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OA Schedule Change

Itinerary Involves OA(s) Schedule Change(s) 001 Ticket Stock – Reduction of Service (Days)/Discontinuation of Service

TRAVEL AGENTS MAY REISSUE FOR THE FOLLOWING: REBOOKING/TICKETING PROCEDURES ENDORSEMENT BOX/OSI FIELD

Other Airline Schedule Change

Itinerary involves Other Airline(s) Reduction in Service (Days) / Discontinuation of Service -Schedule Change(s) 001 ticket stock:

Travel Agents may rebook as follows:

If Other Airline has a reduction of service (days) or discontinuation of service and no protection of new flight:

  • May book an AA*(AA Codeshare) maintaining same inventory, origin/destination, fare and fare basis as originally ticketed
  • May book on a AA* oneworld® , if original inventory is not available may book next lowest available inventory, same cabin, up to and including B inventory, excludes W inventory for premium economy on AA*.
  • May book another airline with which AA has an interline agreement provided the booking class is valid for the fare ticketed. Check RBD for verification of inventory.

New ticket must be annotated:

XX SCHG

(xx = the carrier code that created the schedule change)

This is the only annotated verbiage required on the new ticket and supersedes the required verbiage for the fare ticketed.

OSI Field:
OSI xx SCHG

(xx= the carrier code that created the schedule change)

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Refunds

Flight not Canceled – Length of Flight Time Unacceptable

REVENUE/PUBLISHED - BULK/OPAQUE Fares follow the guidelines:

A non-refundable Revenue/Published or Bulk/Opaque fare may be eligible for refund by American Airlines only. Depending upon the length of flight time change, (see grid below) the refund request must be submitted online to American Airlines.

  • For Bulk Fare ticket refer to BULK CODES for ticket qualification
  • BT (zero fare tickets) refund requests are handled by the booking source.

Note: If the Schedule Change for a flight results in an "invalid connection" and no other alternate flight is available or is unacceptable to the customer, Travel Agents must request a refund on www.refunds.aa.com

Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

If non-stop to connecting flight (No length of Delay required)

-

Yes

0 - 60 minutes

No

Non-Refundable: No

Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

61 - 120 minutes

Yes

Non-Refundable: No

Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

BT (zero fare tickets) to be refunded by the booking source:

Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

BT (zero fare tickets) only:

If non-stop to connecting flight (No length of Delay required)

Not Applicable

Yes

Waiver Code: BTSCHG

Invalid Connections

An invalid connection flight time change is determined by the length of delay to the new connecting flight time which may be unacceptable to the customer, per the grid below
Ex:
Flt 2328 DFWORD 643A 900A
*2632 STL 940A 1054A

Schedule change: DFW ORD 723A 940A

The next available valid connection ORDSTL departs 11:00A arrives 12:12p. The new connection is an 80 minute flight time change.

Flight Time Change American to Refund To Voucher Refund To Original Form Of Payment

0 – 60 Minutes

No

Non-Refundable: No

Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

61 – 120 Minutes

Includes: BT (zero fare tickets)

Yes

Voucher Only

Non-Refundable: No

Refundable with a cancellation fee: May refund to original form of payment (FOP) minus the cancellation fee.

As a reminder, if customer elects to cancel their reservation and use the value of the ticket toward the purchase of a new ticket; all rules and restrictions apply. Travel must commence no later than one year from the date of original ticket issuance.

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Flight Time Change Beyond Two Hours

REVENUE/PUBLISHED – BULK/OPAQUE Fares

Travel agent may process a non-refundable ticket(s) through normal ARC/BSP processing.

Flight Time Change Refund To Original Form Of Payment Travel Agent to Process Ticket Refund To Original Form Of Payment (FOP)

121 minutes or greater

Yes

ARC/IAR REN or BSP Refund Authorization Request template – Waiver Code

SC121RFND


Refund – AA Withdrawal (Discontinuation) From A Market

REVENUE/PUBLISHED – BULK/OPAQUE Fares follow the guidelines below:

If a customer's American Airlines, American Eagle flight validated on 001 has discontinued service in the market and there are no other AA flights servicing the market, travel agents may refund a wholly unused non-refundable ticket(s) through normal ARC/BSP processing.

Discontinuation/Withdrawal of Service Refund To Original Form Of Payment Travel Agent to Process Ticket Refund To Original Form Of Payment (FOP) PNR Documentation OSI Field Message

Wholly Unused tickets

Yes

ARC/IAR REN or BSP Refund Authorization Request template – Waiver Code

WITHDRAWAL

OSI Field:
SCHG WITHDRAWAL/DATE

NOTE: Date is the original flight date

NOTE: Partially used tickets must be requested on www.refunds.aa.com

NOTE: If the ticket has been EXCH by AA as an INVOL the refund request must be submitted on www.refunds.aa.com

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Additional Categories


Additional Ticketing/Itinerary Information:

Once a ticket has been reissued per Schedule Change, any further changes to the itinerary would be subject to the applicable rules of the ticketed fare unless one of the following occurs:

  • If a customer was protected beyond their original travel time or date and an earlier flight becomes available the customer may be reaccommodated.
  • A subsequent schedule change occurs

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Promotional Tickets

For assistance with any questions regarding a schedule change or a schedule irregularity on a promotional ticket, please contact the American Airlines Promotions Desk at 1-800-237-7981.

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Schedule Irregularity (IROPS)



Updated February 23, 2015