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American and American Eagle want every customer to enjoy flying as much as we do. For that reason, we consult with disabilities groups for advice on customer service and accessibility issues. We also maintain a team of specialists whose mission is to make flying as safe, convenient and dignified as possible for our customers with disabilities.
Every person with a challenge or disability is different, and you are the best judge of the service you require. American and American Eagle employees are trained to assist our customers with disabilities. If we are doing more or less than you need, please let us know.
We have specially trained employees at every airport to answer your questions or resolve an issue. American also has a centralized internal corporate resolution staff to assist airport personnel, available by telephone 24 hours a day.
We hope the following information will be helpful as you plan your trip. Should you require special assistance, please contact your travel agent or speak to a Reservations Agent directly.
TDD (Telecommunication Device for the Deaf) Reservations Service - 1-800-543-1586