Mobile terms and conditions
Paid seats
Main Cabin Extra and Preferred seats are considered paid seats and are subject to paid seats terms and conditions.
- Are non-refundable if you change, cancel or miss your flight.
- Are non-refundable if you change your seat assignment on the same flight to a lower priced or free seat.
- American Airlines reserves the right to assign or reassign a Main Cabin Extra or a Preferred seat at any time for operational, safety or security reasons. In situations where this occurs and you're not reseated into a like seat you will be eligible for a refund.
- If American cancels your flight, causes you to miss a connection or if you're denied boarding on an oversold flight and we are unable to seat you in a like seat on your rescheduled flight, you're eligible for a refund.
- Eligible credit card refunds should appear on a customer's credit card statement within two billing cycles.
- Customers may request a manual refund for a paid seat.
- Purchases reserve a seat within the Main Cabin area. While every attempt is made to fulfill a specific seat, seat assignments are not guaranteed.
- Are non-transferable and are only valid for the flight purchased.
- Are subject to American Airlines minimum check in times. Paid seats are subject to cancellation unless you have checked in (obtained a boarding pass) at least 30 minutes before scheduled departure. Customers must be present at the departure gate and ready to board at least 15 minutes prior to scheduled departure time.
- American expressly reserves the right in its absolute discretion to discontinue the sale of paid seats at any time or to refuse to sell a paid seat to any specific passenger, or if sold to cancel a paid seat and refund the purchase price. American will not be liable for any loss or damage suffered by a purchaser resulting from such refusal, cancellation, or denial. Paid seats prices, offers, rules and benefits are subject to change without notice.
Day of departure upgrades
- Upgrades on the day of departure are offered only on select flights operated and marketed by American Airlines or American Eagle.
- Upgrades on the day of departure are per flight segment, per passenger based on the original itinerary and non-transferable to another flight or passenger.
- Upgrade offers are made based on passenger eligibility, which may include passenger status, fare class, upgrade requests, ticket status and purchase history.
- Upgrade offers that you receive on the day of departure cannot be put on hold and must be paid for when the offer is made.
- Upgrades are canceled if you're not at the gate at least 15 minutes before departure.
- Upgrade offers are made at American Airlines’ sole discretion and may be discontinued at any time with or without notice to the customer.
- Upgrades are not offered if there are not enough seats for all passengers in the itinerary.
- Your AAdvantage® status baggage allowance applies if it’s higher.
- Fees paid for upgrades are non-refundable unless we change planes/routes, cancel the flight, cause you to miss a connection, or move your seat for operations/security and you're unable to use the upgrade.
- We will not refund you if you're late, you change seats or flights, the upgrade price changes, or you're disruptive and we don't allow you to fly.
- If you paid for bags, you won't get a refund. If you paid for Main Cabin Extra or a preferred seat, you'll get an automatic refund.
- If you're due a refund, we'll credit the original card or send a check.