Reserve fresh food and snacks – Terms and Conditions
By reserving food items through American Airlines’ reserve food program, you agree to the following terms and conditions.
Eligibility
Food may be reserved online for travel purchased through a U.S. point of sale in Main Cabin on reservations with a domestic U.S. flight having a scheduled flight distance of 1,100 miles or greater (“Eligible Flight”). Reserving food online is not available on international flights or flights with a scheduled flight distance less than 1,100 miles.
Reserve Food Process
Customers may reserve up to two (2) food items per person, per Eligible Flight segment. Customers may make, add, modify, or remove reserved food selections from 7 days to 20 hours before scheduled departure (“Reserve Food Window”). Prices may vary without notice until food items are reserved. In certain markets the Reserve Food Window will close 30 hours before scheduled departure.
Payment and Authorization
Accepted forms of payment include (1) valid credit cards; and (2) food-and-beverage coupons that are valid at the time of redemption. American Airlines will securely store payment and coupon information for the purpose of processing reserved food transactions. Payment methods will be authorized at the time of reservation; however, customer’s form of payment will only be charged upon successful delivery of the reserved food item to the passenger onboard the aircraft.
In the event of an unsuccessful delivery of a reserved food item, food-and-beverage coupons will be returned to the customer’s account with the coupon’s original expiration date. If more than one (1) food item is reserved, the coupon will be applied to the highest-priced item at the time of onboard delivery.
In the event a different credit card is used after reserving food items, the newly entered credit card will replace the previously selected payment method and be applied to all purchases on the transaction. If you or anyone in your reservation uses a different credit card to reserve food items, then that credit card will be used to pay for all items reserved by everyone in your reservation.
Food-and-beverage coupons will apply to the highest-priced item. The food-and-beverage coupon will stay applied for any edits to a transaction.
Citi® / AAdvantage® credit cardmembers will receive a rebate, credit or discount on reserved food purchases, if applicable, to their card benefits when purchased with Citi® / AAdvantage® credit card. Savings will appear as a statement credit 8-10 weeks after the transaction is posted to the credit cardmember’s card account. Terms and conditions apply and are subject to change without notice.
Complimentary Selections
ConciergeKey®, AAdvantage Executive Platinum®, and Unaccompanied Minor (“UMNR”) customers are eligible for one (1) complimentary food item per Eligible Flight segment. Complimentary items must be reserved within the Reserve Food Window and be reserved under the ConciergeKey® or AAdvantage Executive Platinum® member’s name or by the parent or guardian of the UMNR customer to receive the benefit. If the customer reserve more than one (1) food item for any Eligible Flight segment, the customer will need to provide a form of payment per the Payment and Authorization terms, above, to reserve any additional items. Payment methods for all additional food items will be authorized at the time of reservation; however, customer’s form of payment will only be charged upon successful delivery of the reserved item to the passenger onboard the aircraft.
During onboard service, a flight attendant will identify the ConciergeKey®, AAdvantage Executive Platinum® or UMNR customer and their reserved order to complete the transaction. If the customer reserved multiple items for an Eligible Flight segment, the highest-priced item will be provided as the complimentary item. Any additional reserved food items will be charged at the reserved price.
Flight Changes and Irregular Operations
Reserved food items are associated with the original Eligible Flight segment selected at the time of purchase. If a customer's itinerary changes for any reason, including but not limited to (1) flight changes, (2) rebookings, (3) schedule changes, or (4) cabin upgrades, including but not limited to complimentary status member upgrades, Instant Upgrades, or Systemwide Upgrades, the reserved food selection(s) will be cancelled for the affected Eligible Flight segment, the customer will not receive the reserved food item for the affected Eligible Flight segments and the customer will not be charged for those reserved food items.
Food Item Availability
The availability for any food item may vary by route and aircraft type. American reserves the right to substitute or remove food items due to operational requirements, inventory limitations, safety concerns, or other circumstances beyond its control. Customers have the right to decline any substitutions for their reserved food items and their form of payment will not be charged.
Refunds
In the event of an issue with your food item, you may submit a refund request. Refund requests are subject to review and validation by American, in its sole discretion. Refund requests must be submitted within 30 days after the customer’s form of payment has been charged.
Reserve Food Program Changes
American Airlines reserves the right to modify, suspend, or discontinue the reserve food program at any time without notice.