Frequently asked questions

General

Q:
What’s changing for me?
A:

On January 7, 2014, American Airlines and US Airways rolled out initial changes to better align our customers’ experience between our airlines. You can now earn and redeem miles on each carrier, and elite customers can now enjoy expanded benefits from both carriers.

We’re also putting a few changes in place to ensure a seamless experience for you at check-in and the airport, including aligning web and airport check-in times, transferring calls between our reservations teams, sharing boarding announcements, recognizing elites of both airlines, and launching Find your way, a site with helpful day-of-travel information and updated policies for American and US Airways.

Q:
Do these changes mean that American and US Airways are now one airline?
A:

Though American and US Airways are now one combined company and we’re making changes to better align the experience between carriers, it’s important to note that we’ll be running two separate airlines for quite some time until full integration. We’ll operate separately with individual loyalty programs, reservations systems and websites, but will introduce changes along the way to better align our airlines.

Q:
What changes can I expect next?
A:

Full alignment of our two carriers will take time, but we’ll continue to introduce benefits and policy changes to create a more seamless experience between our airlines. We’ve implemented a codeshare agreement to provide easy access to our combined company’s global network until we obtain a Single Operating Certificate, which is expected to take 18 to 24 months.

Additionally, US Airways exited Star Alliance on March 30, 2014 and entered the oneworld® alliance on March 31, 2014, and we’ll continue to co-locate our ticket counters and gates in key domestic and international markets, including Miami and Phoenix. We expect to complete this in the next few weeks to improve your airport experience when transferring from one airline to the other.

Q:
Where can I find more information about changes for either airline?
A:

You can visit aa.com/arriving and usairways.com/arriving for more information about our merger and integration process. We also encourage you to connect with us on Facebook and Twitter to ensure you receive real-time updates.

We’ve launched a day-of-travel site called Find your way to help you navigate the busiest airports across our network. It operates as a “Table of contents” for information on both airlines’ websites, and it also can help you identify which carrier you’re flying on and where to find terminal and gate information so you know where to check-in and head to once you get to the airport.

Frequent Flyer Programs

General

Q:
Will American and US Airways combine their respective loyalty programs into one?
A:

At this time, we will maintain separate loyalty programs – American’s AAdvantage® program and US Airways’ Dividend Miles program. We are working toward bringing Dividend Miles members into the AAdvantage program sometime in 2015 and will keep you updated on this process as it develops.

Q:
Will I be able to combine my AAdvantange and Dividend Miles loyalty program accounts into one?
A:

We’re keeping our loyalty programs separate for now. While you can’t combine your miles into one account, you can earn and redeem AAdvantage miles on US Airways flights, and you can earn and redeem Dividend Miles on American flights in each respective program. We plan to bring current Dividend Miles accounts into the AAdvantage program in 2015. That means we will combine your award mileage balances, your Million Miler™ balances, and your elite-qualifying activity from both programs. In the meantime, continue to book travel and earn miles as you normally would. There’s nothing you need to do at this time; we’ll follow up with you when we begin the process of integrating accounts, but rest assured your miles and elite status are safe as we work to combine the two programs.

Q:
Should I be earning miles with AAdvantage or Dividend Miles for the time being?
A:

You can continue earning miles in whichever program you prefer. We want to reassure you that your miles remain safe and protected as we work toward integrating the two loyalty programs into one.

Q:
What if I have already earned Dividend Miles Preferred status through February 29, 2016? What will happen when my Dividend Miles account is brought into the AAdvantage program in 2015?
A:

When accounts are combined in 2015, we will combine your award mileage balances, your Million MilerTM balances, and your elite-qualifying activity from both programs. Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage elite status. Rest assured your miles and elite status are safe as we work to combine the two programs.

Q:
I have a Dividend Miles account and an AAdvantage account. How should I indicate that these two accounts should be combined in 2015?
A:

At this time, there is nothing for you to do. As the timeline approaches for Dividend Miles accounts to be brought into the AAdvantage program, we will provide Dividend Miles members with an easy process to identify which accounts should be combined. And, if you don’t already have an AAdvantage account, we will assign you a new AAdvantage number once your Dividend Miles account has been migrated.

Q:
Will there be any changes to the AAdvantage or Dividend Miles programs as a result of the merger?
A:

Certainly. As we work to combine our programs into one loyalty program, we will evaluate our policies to determine how to best structure the combined program. Ultimately, our combined company will offer our members more opportunities to earn and redeem miles on an expanded global network of routes and partnerships.

Earn

Q:
Can I earn miles on US Airways, US Airways Express and US Airways Shuttle flights?
A:

Yes. When booking your reservation, be sure to provide your AAdvantage number to earn AAdvantage miles on US Airways, US Airways Express and US Airways Shuttle flights. You can also add your AAdvantage number to any existing reservation on aa.com or usairways.com.

Q:
Is the structure for earning AAdvantage miles for travel on US Airways the same as for travel on American Airlines?
A:

AAdvantage members can earn miles on US Airways flights based on the booking codes of the fares purchased. Complete details are listed at aa.com/AAdvantage.

Q:
Will I be able to earn both Dividend Miles and AAdvantage miles for the same flight?
A:

No, you will need to choose which program, AAdvantage or Dividend Miles, you wish to earn mileage credit for on any given flight.

Q:
I’m a member of both airlines’ programs; will I be able to keep both Dividend Miles and AAdvantage miles?
A:

Yes. American and US Airways will each maintain separate loyalty programs at this time, and customers will be able to earn and redeem miles in both programs.

Q:
Can I combine or move miles from one program to the other?
A:

Not yet. American and US Airways will each maintain separate loyalty programs for the time being –AAdvantage and Dividend Miles. AAdvantage members, however, can redeem AAdvantage miles for flight awards on US Airways, and Dividend Miles members can redeem Dividend Miles for flight awards on American.

Q:
Can I still accrue AAdvantage miles on oneworld airlines and American's other airline partners?
A:

Yes. American’s partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Royal Jordanian, S7 Airlines, Qatar Airways and others remain available. You’ll be able to earn miles on those flights as usual.

Q:
Can I still accrue Dividend Miles on Star Alliance and other US Airways airline partners?
A:

As of March 31, 2014, Dividend Miles members can no longer earn miles on Star Alliance member airlines and other US Airways airline partners but are able to earn miles on oneworld partners. US Airways will also continue relationships with the following airlines for the time being, which means you can earn and redeem miles on these select partners: Aegean Airlines, Air China, Air New Zealand (ending June 29), Avianca (ending May 31), Eva Airways (ending May 14), Hawaiian Airlines, Qatar Airways, Royal Jordanian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, TACA (ending May 31), TAM Airlines, TAP Portugal and Turkish Airlines.

Q:
Can I receive retroactive AAdvantage mileage credit for flights flown on US Airways?
A:

We cannot award retroactive mileage credit for travel flown prior to January 7, 2014, but AAdvantage members will receive mileage credit for flights flown on US Airways on or after that date.

You can request missing mileage credit for flights flown on US Airways by completing an online mileage request form. When completing this form, choose US Airways from the “Select Airline Flown” drop-down menu.

Q:
Can I receive retroactive Dividend Miles credit for flights flown on American Airlines?
A:

We cannot award retroactive mileage credit for travel flown prior January 7, 2014, but Dividend Miles members will receive credit for flights flown on American on or after that date.

You can request missing mileage credit for flights flown on American by logging in to your Dividend Miles account and clicking 'request missing miles,' or calling the Dividend Miles Service Center at 800-428-4322 to request miles.

Redeem

Q:
Can I redeem AAdvantage miles for travel on oneworld airlines and American's other airline partners?
A:

Yes. Our partnerships with airlines such as British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, TAM Airlines and others provide expansive global access to the places our customers want to fly. You can continue to redeem your miles for award travel on our partner airlines as usual.

Q:
Can I redeem AAdvantage miles to travel on US Airways, US Airways Express and US Airways Shuttle?
A:

Yes. To use your AAdvantage miles to book award travel on any US Airways flight, go to aa.com or call our AAdvantage reservations department at 1-800-882-8880. Please note that a service charge may apply. You can also visit aa.com/AAdvantage to view information regarding the number of miles you’ll need for award travel on US Airways.

Q:
Will I have to pay an added surcharge when using AAdvantage miles for travel on US Airways or using Dividend Miles for travel on American?
A:

No. We do not add a surcharge beyond required government taxes and fees for passengers traveling on US Airways on AAdvantage award tickets. However, when claiming an award ticket less than 21 days before you begin travel, AAdvantage award service charges or Dividend Miles award service charges may apply. Additionally, reservations ticketed by our reservations offices, Travel Centers or airport agents are subject to a charge.

Q:
Which award chart applies for travel on US Airways, US Airways Express and US Airways Shuttle?
A:

You can view the oneworld and Other Airline Award chart located on aa.com, which will be used to determine applicable mileage levels for travel on US Airways flights.

Q:
Is there an AAnytime award option for travel on US Airways, US Airways Express and US Airways Shuttle?
A:

Not yet. Currently, the oneworld and Other Airline Award chart will be used to determine applicable mileage levels for travel on US Airways flights.

Q:
If I redeem AAdvantage miles to travel on US Airways, which company’s redemption rules apply?
A:

The rules associated with the respective program from which the miles are being redeemed will apply. For example, if you are redeeming AAdvantage miles, then the rules associated with the AAdvantage program apply. Please go to aa.com or call the AAdvantage reservations department at 1-800-882-8880 to book travel using AAdvantage miles.

Q:
Can I use aa.com to redeem AAdvantage miles for travel on US Airways?
A:

Yes. You can redeem AAdvantage miles for US Airways flights through aa.com or by calling the AAdvantage reservations department at 1-800-882-8880.

Q:
Can Dividend Miles members earn and redeem miles on oneworld member airlines?
A:

Yes. As of March 31, 2014, Dividend Miles members can earn and redeem miles and status points when traveling on all oneworld member airlines.

Elites

Q:
What elite benefits do US Airways Dividend Miles Preferred members receive through oneworld?
A:

As a member of oneworld, US Airways Dividend Miles Preferred members can enjoy a number of benefits depending upon their current status within the Dividend Miles program. Dividend Miles Chairman Preferred cardholders have the top Emerald status in the oneworld loyalty program, Dividend Miles Platinum and Gold will be equivalent to oneworld Sapphire, and Dividend Miles Silver will receive oneworld Ruby benefits.

Q:
What are the oneworld elite benefits for each status level?
A:

Emerald status oneworld elites receive:

  • Access to First and Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby
  • Access to First and Business Class lounges
  • Priority boarding
  • Fast track at security lanes
  • Extra baggage allowance

Sapphire status oneworld elites receive:

  • Access to Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby
  • Access to Business Class lounges
  • Priority boarding

Ruby status oneworld elites receive:

  • Access to Business Class priority check-in
  • Access to preferred or pre-reserved seating
  • Priority on waitlists and when on standby

Please note that these benefits may vary with each operating carrier.

Q:
Do Dividend Miles members need new credentials for oneworld?
A:

Dividend Miles Preferred members will be sent new membership cards with the oneworld logo. Until then, we strongly encourage all Dividend Miles members to carry their Preferred status card with them when traveling to ensure they receive the benefits to which they are entitled through US Airways’ membership in oneworld.

Q:
Do Dividend Miles members have access to oneworld member airlines’ lounges?
A:

Beginning March 31, Dividend Miles Chairman, Platinum and Gold members are eligible to access more than 600 airport lounges worldwide offered by oneworld member airlines when they travel with another alliance partner.

Q:
Do US Airways Club members have access to oneworld member airline lounges?
A:

Access to oneworld member airline lounges is available to customers traveling in Business or First Class on a flight operated by a oneworld carrier and to oneworld Sapphire and Emerald elites. A US Airways Club member with Ruby status or lower traveling in the Main Cabin will not receive complimentary access to oneworld member airline lounges. However, through its merger with American Airlines, US Airways Club members have complimentary access to the 35 American’s Admirals Clubs® locations currently in major airports worldwide.

Q:
What’s changing for AAdvantage elite status members?
A:

Until we integrate our programs, we will introduce the ability for AAdvantage elite status members to upgrade to First Class on US Airways within 24 hours of departure, beginning June 11, 2014. If available, an opportunity to upgrade will be presented at check-in for US Airways-operated flights within and between the U.S. (excluding Hawaii) and Canada, Mexico, the Bahamas, the Caribbean, Bermuda and Central America and will be provided on a first come, first served basis. If a seat is not available, elite status members can choose to add themselves to the upgrade standby list.

These upgrades are complimentary for AAdvantage elite status members and one companion traveling in the same reservation – just as they are on US Airways today for Dividend Miles elite members.

Additionally, as part of this new option, AAdvantage elite status members will now be able to upgrade on US Airways-marketed, AA operated codeshare flights at the time of check-in, if seats are available. In line with our current upgrade policy, Executive Platinum members will receive a complimentary upgrade and Platinum and Gold members will pay $30 for every 500 miles of travel (500-mile upgrade units cannot be used to pay for an upgrade on codeshare flights).

Q:
Is anything changing regarding current upgrade policies for AAdvantage members traveling on American or Dividend Miles members traveling on US Airways?
A:

No, all current policies for loyalty members traveling on their respective airlines will stay the same.

Q:
Dividend Miles elite status members receive complimentary upgrades for most domestic flights on US Airways. Will American follow suit?
A:

American and US Airways will each maintain their separate loyalty programs at this time – AAdvantage and Dividend Miles. Decisions about upgrade policies will be determined at a future date. We will provide ample notice for any decisions that impact members.

Q:
Are these the only changes to the upgrade policy moving forward?
A:

This new upgrade option is being provided until we fully integrate our programs. Once we have a single loyalty program in place, we will provide additional information regarding our future upgrade policy.

Q:
How does this new upgrade option work?
A:

For travel on or after June 11, AAdvantage elite status members will have the ability to upgrade at no charge when traveling on US Airways-operated flights, if seats are available, within and between the U.S. (excluding Hawaii), Canada, Mexico, the Bahamas, the Caribbean and Bermuda as well as between the U.S. and Central America. Upgrades can be secured at check-in as early as 24 hours prior to departure and are offered on a first come, first-served basis. If a seat is not available, elite status members can choose to add themselves to the upgrade standby list at check-in. (Available for single passenger reservations only.) AAdvantage elite status members will be prioritized on the upgrade standby list based on their tier status and check-in time as follows: Executive Platinum members and Dividend Miles Chairman’s Preferred members will be prioritized the same; AAdvantage Platinum members will be prioritized in conjunction with Dividend Miles Platinum and Gold Preferred members; AAdvantage Gold members and Dividend Miles Silver members will be prioritized the same.

When traveling on US Airways marketed, American Airlines-operated codeshare flights in the current 500-mile upgrade markets, upgrades can be secured in a similar fashion. They will be offered at check-in as early as 24 hours prior to departure, on a first come, first-served basis. If an upgrade is not available, there is not currently an option to add you to the airport standby list for codeshare flights.

Q:
How can I request one of these upgrades?
A:

If available, upgrades will be offered at check-in via all US Airways check-in channels: usairways.com, US Airways app, US Airways mobile website, self-service kiosk, US Airways airport agent or a US Airways club agent on a first come, first-served basis. To secure an upgrade, all travelers in the reservation will need to agree to the upgrade options presented at check-in.

Q:
Can an elite member request an upgrade after check-in?
A:

Yes, US Airways airport/Club agents can offer an upgrade after check-in if seats are available. If seats are not available, the option to be added to the standby list is offered for single passenger reservations only and is prioritized based on tier status and check-in time.

Q:
How much do these upgrades cost?
A:

For AAdvantage elite status members upgrading on US Airways-operated flights, the upgrades are complimentary, as they are for Dividend Miles elite status members.

Q:
What is the likelihood of my being offered an upgrade through this new option?
A:

This is a first come, first-served upgrade option and is strictly based on upgrade availability at the time of check-in. In markets where we have a high number of purchased First or Business Class travel, or where elite status members of each carrier’s own loyalty program are upgraded in advance, customers will have less availability for upgrades at the time of check-in.

Q:
If I’m Executive Platinum in the AAdvantage program, do I have priority over lower tier members?
A:

These upgrades are offered on a first come, first-served basis. If an AAdvantage lower tier member checks in before an Executive Platinum member, they may be granted the upgrade first.

Q:
Do I need to include my AAdvantage number in my reservation in order to qualify for an upgrade?
A:

Yes, it is a requirement that AAdvantage elite customers include their AAdvantage number in the reservation to be recognized and offered an upgrade.

Q:
What if my reservation includes a combination of travel on American and US Airways-operated flights?
A:

In the case of a mixed itinerary where the AAdvantage elite member is checking in with American for the first flight and connecting to a US Airways flight, the customer would need to see a US Airways airport agent for an upgrade on US.

Q:
Can elite status members still obtain upgrades for companions under this option?
A:

Yes, a single companion traveling in the same reservation with an AAdvantage elite status member will be eligible to receive a complimentary upgrade. Additional companions pay the standard GoUpgrades price.

In order to make the upgrade process as seamless as possible, we recommend members are booked in a single passenger reservation. If not, upgrades may not be made available. If you are not in a single passenger reservation, please see which scenario fits your itinerary below and we’ll do our best to assist you.

Q:
If I am booked in a reservation with AAdvantage elite status members who are upgrading on US Airways-marketed, American-operated codeshare flights, how can we receive upgrades?
A:

If you are booked in a multiple passenger reservation, and all parties in your reservation are Executive Platinum members, available upgrades will be displayed at check-in for all members of your party. In order for the upgrades to be confirmed, all parties must accept the upgrade at check-in.

If you are booked in a multiple passenger reservation, and all parties in your reservation are either AAdvantage Platinum or Gold members, available upgrades will be displayed for all members of your party at check-in. In order for the upgrades to be confirmed, all parties must accept the upgrade at check-in.

Q:
If I am booked in a multiple passenger reservation with a mixture of Executive Platinum and lower tier AAdvantage members on a US Airways-marketed, American-operated codeshare flight, how can we receive upgrades?
A:

In order to offer an upgrade on a codeshare flight, all passengers in the reservation must be eligible for the same price point. In this case, no upgrade option can be offered. For future travel on codeshare flights, it is recommended that you book a reservation as a single passenger in order to be eligible to upgrade.

Q:
Why did you decide to offer this upgrade option?
A:

Although we have a lot of work ahead of us to combine our loyalty programs, we know reciprocal upgrades are one of the most valued benefits for our elite members at both airlines and want to provide elite status members with improved upgrade benefits as we continue integrating our loyalty programs.

Q:
Will this new upgrade option impact the ability for current AAdvantage elite status members to upgrade on American Airlines-operated flights?
A:

We currently account for any AAdvantage elite status members awaiting an upgrade before offering upgrades to other customers at check-in, which will remain the same.

Q:
Will I keep the elite qualifying activity I had in 2013 and the elite status I earned?
A:

Yes. Elite status earned in either program for the 2014 membership year based on 2013 flight activity is safe and will continue to be honored.

Q:
Will travel flown on either airline count toward qualification for elite status?
A:

Yes. Travel on eligible tickets on either airline will count toward your elite status qualification in the program designated when you booked your reservation.

Q:
Do AAdvantage members earn elite qualifying miles, points, segments and elite bonuses for eligible US Airways, US Airways Express and US Airways Shuttle flights?
A:

Yes. AAdvantage members will earn elite qualifying miles, points, segments and elite bonuses for eligible US Airways, US Airways Express and US Airways Shuttle flights.

Q:
As an AAdvantage member, will I earn elite qualifying miles, points and segments on other US Airways airline partners or Star Alliance member airlines?
A:

No. At this time, AAdvantage members will only earn elite qualifying points, miles and segments for travel on eligible fare tickets on: American Airlines, American Eagle, the American Connection® carrier, US Airways, US Airways Express, US Airways Shuttle, oneworld member airlines and their affiliates, Alaska Airlines (including Horizon Air) and American Airlines codeshare flights where the purchased ticket reflects an American Airlines flight number.

Q:
Can I combine my AAdvantage and Dividend Miles elite-qualifying miles and segments to qualify for elite status?
A:

Not yet. Because we are maintaining two separate programs at this time, elite-qualifying miles and segments (and American’s elite-qualifying points) only count toward elite status in the program in which they were earned. For now, elite-qualifying balances between the two programs cannot be added together to determine a customer’s current elite status. The specific date for the integration of both loyalty programs has not been set, but we are targeting 2015 to bring Dividend Miles member accounts into the AAdvantage program and to combine elite-qualifying activity between the two programs. We will keep you updated as this plan unfolds.

Q:
What if I have already earned Dividend Miles Preferred status through February 29, 2016? What will happen when my Dividend Miles account is brought into the AAdvantage program in 2015?
A:

When accounts are combined in 2015, we will combine your award mileage balances, your Million MilerTM balances, and your elite-qualifying activity from both programs. Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage elite status. Rest assured your miles and elite status are safe as we work to combine the two programs.

Q:
What changes will be made to elite status levels?
A:

At this time, American will continue to have three elite status levels: Gold, Platinum and Executive Platinum, each with its current elite qualification requirements. US Airways will continue to have four elite status levels: Silver, Gold, Platinum and Chairman’s Preferred.

Q:
How many elite status levels will the combined program have?
A:

As we work to combine the loyalty programs, we will evaluate what makes the most sense for our best customers. We have not yet made a decision about how elite status will be handled once the two programs are combined. However, we’ll provide ample notice for any decisions that impact our members.

Q:
If I have elite status in the US Dividend Miles program, will it automatically be recognized with AAdvantage elite status when the programs merge?
A:

At this time, American and US Airways will each maintain their separate loyalty programs. Although we will not be matching elite status levels while the programs remain separate, Dividend Miles elite status members already receive many elite benefits when traveling on American Airlines and vice versa. When the programs merge in 2015, Dividend Miles Preferred status memberships that are valid through February 2016 will be honored with AAdvantage program elite status. Additional decisions about how elite status will be handled once the two programs are combined have not yet been made.

Q:
I’m an AAdvantage elite status member. Which benefits will apply to me when I travel on US Airways?
A:

As of January 7, 2014, our AAdvantage elite status members can enjoy the following benefits while traveling on US Airways:

  • Elite status bonus miles for eligible flight activity (100% bonus for Executive Platinum and Platinum members; 25% bonus for Gold members)
  • Minimum mileage guarantee for flights less than 500 miles in length
  • First/Business Class check-in
  • Priority through security checkpoints
  • Priority boarding
  • Complimentary checked baggage allowance – three for Executive Platinum, two for Platinum* and one for Gold members
  • Complimentary access to Preferred Seats
  • Complimentary MoveUp (similar to same day confirmed flight change on American)
  • Priority Baggage Delivery for Executive Platinum and Platinum members

* For tickets issued on or after April 23, 2014, for travel on or after that date, Platinum members traveling on US Airways operated flights are eligible for two free checked bags; for tickets issued prior to April 23, 2014, Platinum members are eligible for three free checked bags.

Q:
What is US Airways Dividend Miles Preferred program qualification and membership period?
A:

US Airways Dividend Miles Preferred program qualification and membership periods are the same as the AAdvantage program. The elite qualification period is from January 1 to December 31. Elite status benefits take effect upon qualification, and continue as long as the standard qualification requirements are met. The membership year is from March 1 through the final day of February of the following year. US Airways has, however, decided to extend their 2013 membership year through March 30, 2014 to coincide with their exit from Star Alliance and their entry into oneworld.

Q:
What changes will be made to AAdvantage elite qualification for 2014?
A:

At this time, there are no planned changes to AAdvantage elite qualification. Both American and US Airways will continue to evaluate how best to structure the loyalty program moving forward.

Q:
US Airways allows Dividend Miles members to buy status – will American match that?
A:

American and US Airways will each maintain their separate loyalty programs at this time. For now, each program offers different options to their members. For example, American offers the option for customers who do not re-qualify for elite status in 2014 to renew their status and for select customers to boost their status to the next level through July 31, 2014. For more details, visit aa.com/elite2014. Both American and US Airways will continue to evaluate how best to structure the loyalty program moving forward, including decisions about the purchase of elite status. We will provide ample notice for any decisions that impact our members.

Q:
US Airways allows Dividend Miles members to buy Trial Preferred status for three months while they try to earn it – will American match that?
A:

At this time, American and US Airways will each maintain their separate loyalty programs. For now, each program offers different options to their members. For example, American offers the option for customers who do not requalify for elite status in 2014 to renew their status and for select customers to boost their status to the next level through July 31, 2014. For more details, visit aa.com/elite2014. Both American and US Airways will continue to evaluate how best to structure the loyalty program moving forward, including decisions about the purchase of elite status.

Credit Cards

Q:
What will happen to my Citi®/AAdvantage® card, and will I continue to earn miles on my credit card?
A:

There is no impact to your Citi®/AAdvantage® credit card account and your American Airlines AAdvantage mile balances are secure. You will continue to earn American Airlines AAdvantage miles for purchases on your Citi®/AAdvantage® card without disruption.

Q:
Will I be able to earn AAdvantage miles when purchasing a US Airways flight with my Citi®/AAdvantage® card?
A:

Yes. As a primary benefit of your Citi®/AAdvantage® cardmembership, you can earn AAdvantage miles with eligible purchases made with your credit card except returned goods and services, cash advances, convenience checks, transferred balances, credits, fees and interest charges. Only the primary cardmember is eligible to earn miles. A US Airways flight purchased with your Citi®/AAdvantage® card will be considered an eligible purchase.

Q:
Does the 25% savings on eligible inflight purchases benefit that is offered with my Citi®/AAdvantage® cardmembership expand to US Airways flights?
A:

Not at this time. This benefit will not be available for travel on US Airways flights or on codeshare flights booked with an American Airlines flight number, but operated by US Airways or another airline.

Q:
Do the First Bag Checked Free Waiver and Group 1 Boarding (or Priority Boarding) benefits on select Citi®/AAdvantage® cards apply to US Airways flights?
A:

Not at this time. These benefits will not be available for travel on any US Airways flights, including any codeshare flights.

Q:
Are Reduced Mileage Awards available on US Airways and codeshare flights?
A:

Not at this time. This benefit will not be available for US Airways flights or on codeshare flights booked with an American Airlines flight number, but operated by US Airways or another airline.

At this time, Reduced Mileage Awards are only offered on Premium and Main Cabin travel on American Airlines, American Eagle or the American Connection carrier where applicable.

Q:
With my Citi® Platinum Select®/AAdvantage® card, can I use my $100 flight discount certificate for purchase of US Airways flights?
A:

If the US Airways flight is booked as an American Airlines codeshare flight on aa.com, the $100 flight discount certificate can be applied online at aa.com or by calling into American Airlines Reservations. American Airlines & US Airways are working toward integrating systems, programs and products. At this time, select benefits of Citi® / AAdvantage® credit cards may not be available on US Airways flights.

Q:
What will happen to my US Airways MasterCard® or US Airways Visa® credit card?
A:

There is no impact to your US Airways MasterCard or US Airways Visa credit card account as a result of the merger, and any active mileage balance or elite status you have earned is secure and will be honored. Eligible Purchases on your US Airways MasterCard or US Airways Visa credit card will continue to earn US Airways Dividend Miles without disruption.

Q:
Will I continue to earn miles for purchases made using my US Airways credit card?
A:

Yes, You will continue to earn US Airways Dividend Miles for purchases on your US Airways MasterCard or US Airways Visa credit card without disruption. There is no change to the miles you will earn and your miles are safe and secure.

Q:
Will I be able to earn Dividend Miles when purchasing an American Airlines flight with my US Airways MasterCard or US Airways Visa credit card?
A:

Yes. As a primary benefit of your US Airways MasterCard or US Airways Visa credit card, you can earn Dividend Miles with eligible purchases made with your credit card. An American Airlines flight purchased with your US Airways MasterCard or US Airways Visa credit card will be considered an eligible purchase. Transactions that are not eligible to earn Dividend Miles include returned goods and services, cash advances, convenience checks, transferred balances, credits, fees and interest charges.

Q:
I have a Citi®/AAdvantage® credit card. Will I be able to pool miles with my US Airways credit card?
A:

Not at this time. For now, US Airways and American will each maintain separate loyalty programs.

Q:
Do I still receive my 5,000-mile discount on redemptions with my US Airways MasterCard account?
A:

Yes, if the primary US Airways MasterCard cardmember is eligible to receive a 5,000-mile discount on US Airways award redemption (on US Airways operated flights) from his or her US Airways Dividend Miles account, then the benefit still applies. However, the 5,000-mile discount does not apply to award redemptions on American.

Q:
Can I use my US Airways annual companion certificate on American flights?
A:

No, not at this time. The US Airways companion certificate is valid for travel on flights within the 48 contiguous United States and to/from Canada on flights marketed and operated by US Airways, or on flights marketed and operated by US Airways Express.

Q:
Can I still earn 10,000 Preferred-qualifying Miles by spending $25,000 in eligible purchases on my US Airways MasterCard or US Airways Visa?
A:

Yes, you will continue to earn 10,000 Preferred-qualifying Miles each calendar year after spending $25,000 in eligible purchases. The 10,000 Preferred-qualifying Miles will count toward elite status within the US Airways Dividend Miles program. At this time, US Airways Preferred-qualifying Miles do not count toward elite status within the American AAdvantage program.

Q:
Do I receive Zone 2 boarding when I fly on American flights?
A:

Not at this time. Cardmembers will receive Zone 2 boarding only when traveling on US Airways or US Airways Express operated flights when their Dividend Miles number is part of their reservation.

Q:
Where can I learn more?
A:

For the most updated information on our proposed merger, please visit aa.com/arriving or usairways.com/arriving.

For the most updated information on Citi®/AAdvantage® credit cards, please visit aa.com/arriving_citi.

For the most updated information on US Airways MasterCard or US Airways Visa, please visit usairways.com/creditcardupdates.

Airport Experience

Q:
Will American and US Airways retain their respective hub airports?
A:

Yes, we expect to maintain all hubs now served by both airlines and offer increased service to existing markets, providing more choices for our customers and more opportunities for our employees. The combined carrier will operate hubs in Charlotte, Chicago, Dallas/Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix and Washington, D.C.

Q:
Will there be reciprocal club access for American and US Airways club members?
A:

Yes. Club members of both airlines will be able to access the Admirals Club® lounges and the US Airways Clubs.

Q:
If I am a Citi Executive®/AAdvantage® World EliteTM MasterCard® cardmember, will I have access to US Airways Clubs as well?
A:

Yes, your membership to the Admirals Club as a benefit of your credit card will also allow you access to any US Airways Club.

In addition to the 35 Admirals Club locations currently in major airports worldwide, you can now access all 18 domestic US Airways Clubs, 10 of which are in airports where Admirals Clubs are not currently offered.

Q:
If I have a US Airways MasterCard or US Airways Visa, can I access the Admirals Club now as a benefit to my card?
A:

No. US Airways does not offer a card that gives access to the US Airways Clubs; therefore, you cannot use your US Airways credit cards to access the Admirals Club. Any US Airways customer will need to have a club membership to have reciprocal access to the Admirals Club.

Q:
Will Admirals Club lounges replace US Airways Clubs?
A:

We plan to integrate our club offering, but we do not have details to share at this time. We’ll continue to operate both airlines’ clubs as we do today.

Q:
Will we see any other changes in airports?
A:

Across our combined network, we’ve put signage in place to help direct customers to the appropriate ticket counters and gates to eliminate any confusion when traveling. Our employees are also well equipped to help customers of both airlines. For more day-of-travel information, visit aa.com/findyourway.

As a reminder, customers who are flying on American should continue to book their travel and check in with American. Likewise, customers who are flying on US Airways should book their travel and check in with US Airways.

Codeshare

Q:
What is a codeshare agreement?
A:

A codeshare agreement allows each airline to directly sell a flight operated by the other carrier, using its own two-letter airline code and flight number. When you travel on a codeshare flight, be sure to check in with the airline operating your initial departure on your day-of-travel.

Q:
What does this codeshare mean for me?
A:

This codeshare marks another step toward providing you with more convenient travel choices, including service to more destinations, improved schedule options and a truly global network. Through this codeshare agreement, each airline will sell tickets operated by the other carrier using its own code and flight number, bringing you easy access to the combined company’s global network.

You’ll also be able to combine select flights operated by each carrier on a single itinerary. Plus, if you are connecting on codeshare flights, you can seamlessly transfer bags when traveling on an itinerary that includes flights operated by both carriers.

Q:
When can I begin booking and traveling on codeshare flights?
A:

You can now book travel on most codeshare flights for travel starting Feb. 6.

Q:
How do I book travel for codeshare flights?
A:

You can book codeshare flights online at aa.com or usairways.com, travel agencies, or by contacting the American Airlines or US Airways reservations offices. Online booking details will indicate the operating carrier below the flight number in the booking path. Regardless of booking channel, the operating carrier will always be disclosed for codeshare flights.

Q:
When will the codeshare cover the entire network?
A:

We launched the initial phase of our codeshare Jan. 13 and are now extending it to include all flights across our combined global network, except for a select few international markets due to regulatory requirements. We expect to codeshare on every international flight in these markets by the end of the first quarter. To review this list, visit aa.com/arriving.

Q:
Where do I check in at the airport when traveling on a codeshare flight?
A:

When traveling on a codeshare flight, you should check-in with the airline operating your initial departure on day-of-travel.

Q:
Will I get a boarding pass for all legs of my trip when booking travel on a codeshare flight?
A:

Yes. Upon check-in, you will receive boarding passes for each leg of your trip.

Q:
When traveling on a codeshare flight, can I check bags through to my final destination?
A:

Yes. In fact, if you are connecting on codeshare flights, you can seamlessly transfer bags when traveling on an itinerary that includes flights operated by both carriers.

Q:
When traveling on a codeshare flight, operated by US Airways or American Airlines, will I have enough time to make my connection between flights, especially if connecting from one airline to the other?
A:

Yes. We have revised all of our minimum connection times between the airlines to ensure that you and your bags will make connections between scheduled flights.

Q:
Can I check in online for a codeshare flight?
A:

Yes. You should continue to check-in for flights and conduct business with the airline operating your flight just as you did before the launch of this codeshare.

Q:
Will mileage travel earned on codeshare flights be elite-qualifying?
A:

Yes. As previously announced, all eligible travel on either American Airlines or US Airways, whether codeshare or not, will count towards elite qualification in both the AAdvantage and Dividend Miles programs.

Q:
Can US Airways customers book flights with American’s codeshare partners with which US Airways does not have a relationship?
A:

Yes. You can book through US Airways and book a flight operated by another airline but marketed by American.

Q:
Where can I go to learn more about the codeshare?
A:

We are committed to keeping you updated on our progress and changes to the travel experience as we bring together our two airlines.

  • For the most updated information on how we’re building the new American, visit aa.com/arriving.
  • For day-of-travel questions, visit aa.com/findyourway.
    • Not only does the Find Your Way tool direct you to the most updated travel and policy information for both American Airlines and US Airways, it also helps you read your boarding pass to accurately identify which carrier you’re flying on and where to find terminal and gate information.

oneworld® Alliance Transition

Q:
When did US Airways join oneworld®?
A:

US Airways joined oneworld on March 31, 2014 following its exit from Star Alliance on March 30, 2014.

Q:
What benefits do US Airways Dividend Miles members receive through oneworld®?
A:

As a member of oneworld®, US Airways Dividend Miles members can enjoy benefits such as mileage earning and redemption opportunities, reciprocal elite relationships and lounge access on other oneworld carriers – airberlin, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, LAN Airlines, Qantas, Qatar Airways, Royal Jordanian, S7 Airlines, TAM Airlines and some 25 affiliated airlines.

Q:
Will US Airways continue its relationship with United Airlines?
A:

US Airways and United Airlines ended their bilateral relationship on March 30, 2014 in conjunction with US Airways exit from Star Alliance. Following the dissolution of this agreement, US Airways no longer honors mileage accrual and redemption, elite recognition, status mile accrual and lounge access with United Airlines customers when traveling on US Airways. United Airlines no longer offers these benefits to US Airways customers following March 30, 2014.

Q:
Which current US Airways codeshare relationships ended on March 30 as a result of US Airways exiting Star?
A:

Upon its exit from Star on March 30, US Airways no longer codeshares with the following carriers:

  • All Nippon Airways
  • Asiana Airlines
  • Brussels Airlines
  • Croatia Airlines
  • Lufthansa
  • Swissair
  • United Airlines
Q:
How many destinations does US Airways bring to the oneworld alliance?
A:

US Airways adds more than 50 destinations in the United States, Canada and Mexico to the oneworld map – along with its key hubs of Charlotte, Philadelphia, Phoenix and Washington DC’s Reagan National, expanding oneworld’s presence across the United States, particularly throughout the East Coast and across the North Atlantic.

Customer Policies and Fees

Q:
Have American and US Airways aligned check-in windows?
A:

Yes, American and US Airways have worked to align web and airport check-in time windows for more consistency for our employees and customers. While these differ at some locations across the combined network, most minimum airport check-in times are as follows: 30 minutes for domestic airports; 45 minutes for hub airports; and 60 minutes for international flights. Customers can check in online with American and US Airways beginning 24 hours (and up to 45 minutes) prior to departure for domestic flights, and up to 90 minutes prior for international flights.

Q:
Do checked pet policies differ for American and US Airways?
A:

Yes. At this time, checked pet policies for the two airlines differ. Customers flying on American have the option to check pets, however, customers flying on US Airways do not have that option. Customers should adhere to the policy of the airline they are flying.

Both US Airways and American offer customers the opportunity to carry on pets in the cabin, although some restrictions may apply based on destination and aircraft type.

Q:
What is the policy for children traveling alone on both carriers? Can a child connect from one carrier to another?
A:

American and US Airways have aligned the unaccompanied minor age. US Airways and American will share the policy of ages 5 – 11 for unaccompanied minors. Additionally, both carriers provide unaccompanied minor service for children ages 12 – 17 for an additional charge.

Please note that US Airways is currently unable to connect unaccompanied minors between US Airways flights, and the ability to connect unaccompanied minors across the airlines will not be offered at this time. We hope to be able to provide this benefit to our customers in the near future.

Q:
Will American and US Airways be aligning bag policies?
A:

Yes, we have aligned bag policies effective for tickets issued on American Airlines flights on or after April 8 and for tickets issued on US Airways flights on/after April 23. Please visit aa.com/baggage for a complete listing of baggage policies and charges.

Q:
Can American and US Airways customers pay for checked bag charges online?
A:

Customers can pay for checked bag charges during check in on usairways.com, but this feature is currently not available on aa.com. Alignment of this feature will come at a later date.

Q:
What’s changing with the carry-on policy?
A:

As we continue to take steps to integrate our two airlines, we have begun to harmonize many policies across the board. Beginning June 11, we have aligned carry-on policies and bag sizes for both airlines. Customers are allowed to carry on:

  • One item that is up to 45” in size. For standard-shaped bags, this equates to measurements of 22” x 14” x 9”. Odd-shaped items will be allowed as long as they are within a total size of 45” and can easily and safely fit in an overhead bin, underneath a seat or in an approved closet.
  • One personal item to be stowed underneath the seat in front of them. Personal items must be smaller than carry-on items.
  • A soft-sided garment bag of up to 51” in size in lieu of a standard carry-on item.
  • A diaper bag and any duty free items in addition to a carry-on bag and personal item.
Q:
What are the differences in bag policies?
A:

Our carry-on size restrictions and other baggage rules and fees are different. Before you book and travel, be sure to check usairways.com/baggage and aa.com/baggage if your trip includes flights on both airlines.

Q:
What is the status of co-locating your operations at U.S. airports where both American and US Airways operate?
A:

We’re working to co-locate our operations. Our co-location efforts at New York’s JFK are complete, with our ticket counters and gates side-by-side. We are working aggressively to co-locate our operations in Phoenix and Miami at this time. Additional details regarding our operations at various airports will be shared at a later date. For more day-of-travel information, visit aa.com/findyourway.

Q:
Does US Airways allow customers to hold a ticket for 24 hours online like you can on aa.com?
A:

No, at this time, US Airways does not offer a 24-hour hold on tickets as aa.com offers. However, US Airways does offer a refund within 24 hours for tickets purchased on usairways.com or via the airline’s reservations desk.

Product

Q:
Can I use my Gogo inflight internet passes on either airline?
A:

Yes, if you have purchased a Gogo inflight day or monthly pass on US Airways, you will also be able to use it during flights on American and vice versa.

Q:
Will the combined company be painting planes in the new American Airlines livery?
A:

In December, we launched a survey to allow both US Airways and legacy American Airlines employees to vote on whether or not to change American’s tail livery. Employees could vote to keep the tail as-is or opt for the traditional AA and Eagle, as the combined company plans to paint US Airways planes and the remainder of legacy American’s fleet. The results of the survey were shared on January 2, 2014 and the decision was made to keep the tail as-is.