Customer relations

How to contact us

Contact Customer Relations with compliments, concerns and questions regarding your past travel.

Send an email or letter

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American Airlines Customer Relations
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034

Information we'll need

  • Your ticket number/record locator
  • Your mailing address
  • Flight numbers, origin and destination cities, and dates of travel

Additional information

An Online Dispute Resolution platform has been set up by the European Commission which provides easy access to alternative dispute resolution (ADR).

Please note, American Airlines are not currently subscribed to an approved ADR scheme therefore neither the ODR platform nor any approved ADR providers will be able to accept your complaint.

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To make a complaint, contact our Customer Relations team and we’ll get back to you as quickly as possible.

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If you’re unsatisfied with the Customer Relations response, contact the Association of European Mediators (AME).

Contact AME

By mail:

197, Boulevard Saint-Germain
75007 PARIS


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