Special assistance

Special assistance coordinators are available to help with medical or special-assistance related items during your travel. If you requested special assistance during booking, a special assistance coordinator will contact you before your flight to ensure necessary medical paperwork requirements or requests are complete.

Learn more about our special assistance

Request special assistance during booking

Choose "special assistance required" when filling out your passenger details to:

  • Request wheelchair service
  • Request individual assistance if you have a hearing, vision, cognitive or developmental disability
  • Notify us you’re traveling with electronic medical devices or an emotional support or psychiatric service animal

How to contact special assistance

Call us

800-433-7300 (Reservations)

800-543-1586 (TDD reservations services)

Send us your request online

Submit a disability assistance request

Contact American's disability team

Call us if you had a special-assistance issue on a previous trip