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Service animals, including emotional support animals, are welcome at no charge if they meet the requirements. They must fit on your lap, at your feet, or under the seat, and cannot block the aisle. For security reasons, you won’t be able to sit in an exit row when traveling with your service or emotional support animal.
To travel with an emotional support or psychiatric service animal you must provide recent documentation (within 1 year) to Reservations at least 48 hours before your flight.
If we’re unable to validate your documentation or it wasn’t received at least 48 hours before your flight, the animal may need to be checked and travel in a kennel.
Dogs and cats (service and emotional support animals) can travel in the cabin to / from all Hawaiian islands. All other animals (including non-service dogs and cats) must go through Honolulu first.
Your service animals must meet our travel requirements and the quarantine restrictions set by the state of Hawaii. You must provide applicable documentation for both at check-in.
Dogs and cats traveling to LHR need approval from the Heathrow Animal Reception Center (HARC). You should contact them as soon as possible, but at least 72 hours before your flight. The HARC charges a fee (£366) for animals that do not meet the criteria for assistance animals.
Emotional support animals aren't accepted on flights operated by British Airways for destinations outside the U.S.
To fly with dogs and cats, email Scotland’s animal travel agency at least 48 hours before your flight. You'll need to carry an ID card or valid certificate from the organization that trained or supplied the animal.
Dogs and cats need pre-approval letters from the Animal Reception Center in your destination city. You’ll need to travel with the letter and any required health documentation.
Dogs and cats can travel in the cabin. You'll need to contact the Animal Quarantine Service no less than 40 days before your arrival.
Only dogs can be accepted as service animals; emotional support animals of any kind cannot be accepted.