Special assistance

Traveling to Australia?

You must carry medical documentation and declare all medication upon arrival or it may be confiscated.


Special assistance throughout your trip

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300, for hearing or speech impaired assistance, call 800-543-1586.

Learn more about:

Request special assistance on aa.comThis content can be expanded

When booking on aa.com choose “special assistance required” when filling out your passenger details, there you can:

2 teams to help with all your needs

Special assistance coordinators

Questions and arrangements before your flight

Need special assistance? Already requested assistance? A coordinator will contact you before your flight to make sure necessary medical paperwork is complete and requests are arranged.

American's disability team

Issues or disability concerns after your flight

If you had a special-assistance issue on a previous trip, please call our disability team. We have dedicated compliant resolution officials who are there to help.

Special assistance coordinators can help with:

*We require at least 48 hours advance notice if you need to travel with an emotional support or psychiatric service animal, or a POC.

Hearing assistance

Let a gate agent or flight attendant know if you need help hearing important flight updates. Also, open captioning for safety videos is available.

Vision assistance

If you need help checking in or getting to your gate, please tell a ticket counter agent. You can also request a courtesy wheelchair, arm assistance or directions when you book or at the airport.

Cognitive and developmental assistance

We can help customers with cognitive and developmental disabilities get on and off the plane and get to a connecting flight. Customers who need personal or continuous care or who are unable to follow safety instructions must travel with a safety assistant.

Special seating

We’ll do our best to secure the most comfortable and usable seats based on your needs. Please choose seats when you book or call Reservations for help booking the best seat to suit your needs, especially if you:

Customers that need extra space

For the safety and comfort of all customers, if a customer’s body extends more than 1 inch beyond the outermost edge of the armrest and a seat belt extension is needed, another seat is required. We encourage customers to address all seating needs when booking.

Voluntary emergency services

We permit qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies through our Voluntary Provisions of Emergency Service Program.

Air Carrier Access ActThis content can be expanded

You can get a copy of Part 382 from the Department of Transportation by: