Receipts and refunds

Don’t worry, the value of your ticket is safe

If your trip was canceled, you’ll be able to use the value of your unused ticket and seat payments toward a future trip. We’ll send you an email with the information you’ll need to rebook your trip.

We have a lot of refund requests so it’s taking longer than usual. If your ticket qualifies for a refund, you should hear from us within 7 days.


Request a receipt for tickets, fees and ancillaries, such as seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.

Receipts for tickets and fees

Request a receipt for inflight purchases. Transactions are available starting 72 hours after your flight for up to 6 months.

Receipts for inflight purchases

Refunds (request or status check)

If you bought your ticket or related travel products and services through American Airlines, including claims pursuant to Section 649 Sentence 2 BGB, you can request a refund or check your refund status.

If you bought your ticket from a travel agent or on another website, contact them for refund help.

Cargo and Priority Parcel Service

For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.

American Airlines Cargo customer service Opens another site in a new window that may not meet accessibility guidelines

Need more help?

Send us a letter or fax

Mail to:

American Airlines
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034


800-892-3447 (U.S.)
480-693-2759 (International)

Be sure to include:

  • Passenger names
  • Email or U.S. mail address
  • Reason for request
  • Receipts
  • Ticket numbers
  • Date of travel
  • Departure and arrival cities