Receipts and refunds
Request a receipt for tickets, fees and ancillaries, such as seats. Receipts are available starting 24 hours after your purchase or change for up to 18 months.
Request a receipt for inflight purchases. Transactions are available starting 72 hours after your flight for up to 6 months.
Refunds (request or status check)
If you bought your ticket or related travel products and services through American Airlines, including claims pursuant to Section 649 Sentence 2 BGB, you can request a refund or check your refund status.
- Request a refund Opens another site in a new window that may not meet accessibility guidelines
- Check the status of a refund Opens another site in a new window that may not meet accessibility guidelines
If you bought your ticket from a travel agent or on another website, contact them for refund help.
Cargo and Priority Parcel Service
For loss or damage concerns with your shipment, contact American Airlines Cargo to file a claim.
Need more help?
Send us a letter or fax
Attention: Passenger Refunds
4000 E. Sky Harbor Blvd.
Phoenix, AZ 85034
Be sure to include:
- Passenger names
- Email or U.S. mail address
- Reason for request
- Ticket numbers
- Date of travel
- Departure and arrival cities