Customer service FAQs

Bags

Pre-paying for bags

How do I pay for my bags online before traveling? This content can be expanded
Can I pay for bags over the phone? This content can be expanded
Why didn't I have the option to pre-pay for bags? This content can be expanded
Will I still get my free bags as an elite status member or cardholder? This content can be expanded
Can I pay for bags for multiple people on the same PNR? This content can be expanded
What if my flight is cancelled? This content can be expanded
Can I pre-pay for my pet? This content can be expanded
If I pay for more bags than I end up taking, can I get a refund? This content can be expanded
Can I make changes to my flight? This content can be expanded

Limitations and embargo

What are your liability limitations for lost baggage? This content can be expanded
Are there baggage or seasonal baggage limitations? This content can be expanded
Do I need to be concerned about baggage and box embargoes? This content can be expanded

Delayed and damaged bags

Find out what to do about delayed or damaged baggage

Baggage delivery

Baggage delivery FAQ Opens another site in a new window that may not meet accessibility guidelines

Lost and found

Learn how to find your missing item

Refunds and receipts

Learn how to request a refund or receipt

Refunds

If I cancel my trip within 24 hours of purchase, can I get a full refund? This content can be expanded
I have a refundable ticket I'm not going to use. How can I get a refund? This content can be expanded
I have a nonrefundable ticket; can I still get a refund? This content can be expanded
I have a nonrefundable ticket; can I use it for future travel? This content can be expanded
Can I get a refund on products and services I paid for but wasn’t able to use? This content can be expanded

Receipts

How do I get a copy of my ticket for my expense report? This content can be expanded
Why isn’t my receipt on aa.com/myreceipt? This content can be expanded

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