Canada passengers

Air passenger protection regulations

Effective July 15, 2019, the Canada Air Passenger Protection Regulations may provide additional protections to passengers traveling to or from Canada.

You may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations if:

  • You are denied boarding
  • Your flight is cancelled or delayed for at least two hours*
  • Your bags are lost or damaged

For more information about your rights please contact us or visit the Canadian Transportation Agency's website.

*Standards of treatment and compensation for flight delays and cancellations will apply as of December 15, 2019.

Contact American

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If you’re denied boarding, we may be required to compensate you in the amount of:

  • $900 CAD, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by less than six hours;
  • $1,800 CAD, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by six hours or more, but less than nine hours; and
  • $2,400 CAD, if the arrival of the passenger’s flight at the destination that is indicated on the original ticket is delayed by nine hours or more.

Additional rights (including rights applicable to lost or damaged baggage) may be specified in the conditions of carriage as applicable.

Contact American Airlines if you have questions about your rights or would like to file a complaint pursuant to the Canada Air Passenger Protection Regulations. If you are unsatisfied with American’s resolution of the complaint, you may also direct a complaint to the Canadian Transportation Agency.

Règlement sur la protection des passagers aériens

Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures* ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

*Les avantages et indemnités pour vols annulés ou retardés seront applicables en date du 15 décembre 2019.

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