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Safety is our top priority. We're also committed to providing a positive and dependable travel experience for all of our customers. We hope this information will help you prepare for your trip. We understand traveling can be stressful, and we appreciate your patience and courtesy.
This guidance is not intended to replace the Conditions of carriage, which covers all of your rights and responsibilities as a passenger.
We sell 2 types of tickets – refundable and non-refundable:
If you booked at least 2 days before departure, you can get a full refund within 24 hours from the time you bought your ticket, no matter if it's refundable or non-refundable.
There is a fee to check bags with some exceptions. Make sure to read our checked baggage policy before you travel.
Our Basic Economy fare is for the no-frills, price-conscious traveler who wants to get from point A to point B as affordably as possible. This fare includes a seat in the Main Cabin but has restrictions including only 1 personal item that fits under the seat (no access to the overhead bin).
For customers who don't mind paying extra for more comfort, we offer Premium Economy, First and Business, as well as seats in the Main Cabin with more legroom and Preferred Seats which are favorably located throughout the cabin but have standard legroom.
Being prepared is the best way to ensure smooth travel. Every airport is different, so do a little research if it's your first time flying to or from a city. You will need a valid photo ID accepted by the TSA (like a driver’s license or other government issued ID) for domestic travel and a valid passport or visa, and any travel documents required by your international destination.
The TSA Secure Flight program requires us to collect this information when you book including the:
We may cancel your trip if we don't have this information at least 72 hours before departure.
You can check in on aa.com and in the app beginning 24 hours before departure. All airports have minimum check-in times. If you're not checked in by the minimum check-in time, you may lose your seat.
In most cities, you must be checked in:
Some airports require you to check in earlier.
Know of any changes, weather events and other important updates before you leave home.
Check for travel alerts that impact the cities in your trip.
Sign up for flight status information like gates, delays, departure reminders and more.
Download the American app to get real time updates about your travel. Plus, you can watch free movies and TV shows on board through the app. (Don't forget your earphones.)
In general, you're allowed 1 bag and 1 personal item:
In the event the bins are full and you have to gate-check a bag, put any fragile or valuable items like keys, medication or computers in the personal item you bring on the plane.
There are additional carry-on restrictions for some fares (like Basic Economy) and certain aircraft and airports.
A few days before your flight (if you do not already have pre-reserved seat assignments), our reservations system will check for families traveling with children 13 years and under and seat each child with an adult. If the system doesn’t find seats near each other, our gate agents and flight attendants will help seat young children with an adult in your party.
We care about our four-legged customers too. Cats and small dogs can travel in the cabin, but they must stay in an approved carrier that fits under the seat. Larger dogs can travel in the cargo hold of some planes. There is a fee to travel with your pet.
Service animals are welcome at no charge if they meet the requirements. The animal must fit on your lap, at your feet or under your seat, and cannot block the aisle.
Emotional support animals require specific documentation; please review the requirements before travel.
For everyone's safety on board, some common items are restricted by the TSA and FAA. Be sure you know what you can carry on and what you can check in your bags before you go to the airport.
We don't transport hazardous materials, except for small amounts of dry ice.
You can travel with firearms in checked baggage only. Firearms must be declared to an agent at check-in. There are other rules that apply.
On occasion, there are more checked-in customers than seats. When this happens, our team gets involved as early as possible to find volunteers to change flights in exchange for compensation.
When we don’t have enough volunteers, we have to choose customers to change flights involuntarily, or deny boarding. If this happens, we'll follow the DOT's compensation rules and get those customers on the next possible flight. We will not involuntarily remove a revenue passenger who has already boarded in order to give a seat to another passenger.
You must be at the gate and ready to board the plane:
Be sure to check your boarding pass for boarding times. If you're not at the gate in time, your seat may be given to a standby passenger.
The doors close at least 10 minutes before departure. Once the door is shut, it will not be reopened unless there is health, safety or security issue.
We board in groups; check your boarding pass for your boarding group. We offer early boarding to customers who need special assistance or more time to board, along with families with children under 2 years who ask to board early.
Strollers under 20 lbs. and wheelchairs can be gate-checked and picked up after your flight at the gate, free of charge. We are available to help you to and from your seat once you check your wheelchair.
Welcome aboard! Anything you carried on must fit in the overhead bins or under the seat in front of you. If the bins are full or your bag is too big we'll help gate-check it. Musical instruments count as a carry-on and must fit safely in the bin, under the seat or in a closet (unless you paid for an extra seat).
Have a nut allergy? Though we don't serve peanuts, we do serve food that may contain other types of nuts and customers may carry on peanuts. We're unable to make special accommodations or provide nut-free zones on board, so we strongly encourage you to take all necessary medical precautions before flying.
And finally, our crewmembers are here to ensure a safe and pleasant flying experience for you and everyone onboard your flight. Please let them know if you have any questions and be sure to comply with their instructions, which are designed to keep you and everyone on board safe and comfortable.
We hope you enjoyed your flight and look forward to seeing you again.
Need a receipt for an onboard purchase or to request a refund?
If your bag didn't arrive with you or there's damage to something you checked, please stop by the baggage service office when you arrive. American’s Customer Baggage Notification also alerts you shortly after arriving at your final destination if your bags didn’t make the plane or were sent ahead of you. To receive alerts, you can use the American Airlines app, sign up for AAdvantage or provide contact information during booking or check-in. You can also file a report with us.
Have a compliment or want to let us know how we can improve? We want to hear from you.
Thank you for choosing American for your travel needs.