Special assistance throughout your trip

We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300, for hearing or speech impaired assistance, call 800-543-1586.

Learn more about:

Special assistance coordinators

Special assistance coordinators are available through Reservations to help you secure special assistance during your travel. If you requested special assistance during booking, they’ll contact you before your departure flight to ensure necessary medical paperwork requirements or requests are arranged.

Contact Reservations if:

Please let us know if you:

We require at least 48 hours advance notice if you need to travel with:

Request special assistance at aa.comThis content can be expanded

When booking on aa.com choose “special assistance required” when filling out your passenger details, then on the need page you can:

The American Disability Team is just a phone call away

We have designated Complaint Resolution Officials (CROs) here to help:

Health and welfare

Health and welfare

More information to help you travel safely

Australian restrictions

Australian authorities requires that customers traveling to Sydney (SYD) must declare all personal medication on the arrival customer card when arriving in Sydney and carry medical documentation of the required use of such medication or the medication may be confiscated upon arrival.

Note: Passengers who require a syringe or similar during flight will need a doctor’s letter or they may not be allowed to carry the syringe on the flight.

Hearing assistance

Let an agent or flight attendant know if you have a hearing disability, they can provide you with important flight updates. Also, open captioning for safety videos is available.

Vision assistance

Let an agent or flight attendant know if you have any vision needs and for assistance to the ticket counter or help you to your gate. If you would like a courtesy wheelchair, need arm assistance or directions, please make your request during booking or ask an airport representative.

Cognitive and developmental assistance

We provide assistance to individuals with cognitive and developmental disabilities during boarding, connections and deplaning. Customers who require personal or continuous attending care or who are unable to follow safety instructions must have a safety assistant traveling with them.

Special seating

We’ll do our best to secure the most comfortable and usable seats based on your needs. Please choose seats when you book or call Reservations for help booking the best seat to suit your needs, especially if you:

Customers that need extra space

For the safety and comfort of all customers, if a customer’s body extends more than 1 inch beyond the outermost edge of the armrest and a seat belt extension is needed, another seat is required. We encourage customers to address all seating needs when booking.

Voluntary emergency services

We permit qualified law enforcement officers, firefighters and emergency medical technicians to volunteer services during in-flight emergencies through our Voluntary Provisions of Emergency Service Program.

Air Carrier Assistance ActThis content can be expanded

A copy of Part 382 may be obtained from the Department of Transportation by: